TreatmedyAt Treatmedy, our passion for health and well-being drives everything we do. Since we started in 2021, we've been on a mission to make a difference in people's lives. With our products, we've been able to touch the lives of thousands. Our vision is simple: to empower you to live each day to the fullest, free from the limitations of discomfort. We believe that by providing top-notch products and exceptional service, we can make a positive impact on your life and well-being. Give yourself the natural relief you deserve with Treatmedy.
Treatmedy (treatmedy.com) has 456 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Ilona
The item came quickly and is very easy to use. I have to admit I don't necessary use it everyday and when I do I might only have it on for an hour or so but despite this I noticed that my foot is aligning and my hammer toe has started to go down. I'm certain if I used it as recommended it would make a big difference shaping my foot to how it is meant to be.
Ultimate R.
Just received it and am impressed with first use
Edward
I can't seem to get laser to stay in it only blinks
Response from TreatmedyMar 24, 2025
Hi Edward, Thanks for your feedback, and we're sorry to hear you're having trouble with the laser function on your Knee Massager. We’d love to help troubleshoot this with you or send you a replacement if necessary. Please reach out to our support team at [email protected] so we can assist you directly and get this sorted right away. We appreciate you giving the product a try and are here to make sure you get the full benefit from it. Best regards, Hailey from Treatmedy
MR F E.
I decided to purhase the Bunion Fix Corrector after viewing the online adverts. When it arrived I tried fitting the device and immediately I could see it wasn't going to work, coincidentally the next day I had an appointment with my Podiatrist, I asked her advice and she said it was inadequate for my bunion, and advised to return the product. Next day I returned the device by recorded delivery at my expense to the distributors address and never heard anything. I emailed Treatmedy who replied saying I were not entitled to a refund as I returned it without contacting them and I should not have returned it to the distributor. Apparently there is a clause in Returned Items section on their website stipulating NOT return the address on the received item, therefore I was told no refund was applicable!!. I am a pensioner and I foolishly believed the hype about the device helping to avoid surgery!! Treatmedy emailed me to apologise for my experience and they are now giving me the refund:- 'To make this right, we will be processing a full refund for your order'. It's now the 27th March and to date I've not received the refund I was promised by Treatmedy!!. 1st April and no refund has emerged!!. It's now the 23rd April 2025, it appears this company never had any intention of giving me a refund. They continue to send me emails about their products,based on my experience I will not be making any further purchases!!!
Response from TreatmedyMar 17, 2025
Hi, Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve encountered with the return process. Our refund policy does require customers to contact us before returning a product to ensure it is sent to the correct address, as returns sent to the address on the package unfortunately cannot be processed. Our support team is available 24/7 to provide return instructions to make this process as smooth as possible. That said, we completely understand your situation and the inconvenience this has caused you. To make this right, we will be processing a full refund for your order. We truly appreciate your patience and your trust in trying our product. If you have any further questions, please don’t hesitate to reach out to us at [email protected]. We’re here to help, and we value your feedback as we continue to improve our customer experience. Best regards, Hailey from Treatmedy
Paul M.
Product broke after one week of use. Company expects me to pay for shipping on a defective product return. Tried at all costs to get me to keep. Customer service tickets expire after 48 hrs so if you’re not promt you have to start over.
Response from TreatmedyMar 17, 2025
Hi Paul, Thank you for your feedback, and we’re truly sorry to hear about your experience. We take product quality and customer satisfaction very seriously, and we want to make things right for you. To clarify, if a product is found to be defective, we do not require customers to return it—we provide a free replacement or a full refund. We also want to assure you that our customer service tickets do not expire after 48 hours, and we are always available to assist. Please reach out to us at [email protected], and we will resolve this promptly for you. Your satisfaction is our priority, and we appreciate the opportunity to make this right. Best regards, Hailey from Treatmedy
A B.
DO NOT order from this company! They say they sent an item that I NEVER received! I emailed them and they DID NOT respond! They did take my money! Again, they offered NO help just took my money while I never received a product! BUYER BEWARE! Find an honest company!!
Response from TreatmedyFeb 24, 2025
Hi, We’re very sorry to hear that you haven’t received your order, and we take situations like this very seriously. We have requested more information through Trustpilot so we can locate your order and assist you as soon as possible. Our team is fully committed to ensuring that every customer receives their order or a proper resolution. Please reach out to us at [email protected] with your order details, and we will work to resolve this matter for you right away. Thank you for bringing this to our attention, and we look forward to making things right. Best regards, Hailey from Treatmedy
Trevor S.
I have owned my Knee Treatmedy for 2 years now and recently I could not get it to start. I emailed the support line and was pleased to get a prompt reply on some things to check such as the right charging power supply. As it turned out this resolved my issue quickly and helped me to start using it again. This product has been a game changer for me as I await surgery on my knee. It is much more manageable. Trevor
Jody
My very first email/question was answered promptly and professionally - my product arrived in packaging that was exemplary for a mail order, and each item package was the same. The product (bunion device) is extremely well made - which prompts my questioning any reviews stating poor quality, they are very well made! They are on my feet and doing exactly what they stated they would do! My experience with other companies lately has been dismal, and it was so gratifying to deal with a company that indeed marketed a quality product. Kudos. These will last a lifetime. Highly recommend this company. Genuine customer/reviewer. Jody
