Trax NYC Custom JewelryReviews of traxnyc.com

I bought a 1,400 14k Cuban necklace back in august didn’t think about getting it checked because it was from trax recently went to get it checked just for fun an turns out it’s not real it didn’t pass the magnet test the hole necklace got stuck to it so I called they said send it in that they were gonna check it and send it back in less then a week it’s been over a week I’ve called multiple times they say they will call back an don’t then they say that the people that check it is not there that they should have it check by the next day I call an they said it hasn’t been checked I ask for a full refund they said no since i bought it 3 months ago then one lady says they can for a restocking fee of 60? Even though they sold me a fake necklace I still need to pay them a restocking fee so I finally say that’s fine then lady said well I’ll call you back tomorrow to see if they can still do it I tried the magnet test at home to with a smaller magnet an it still got stuck so all in all bad customer service an fake gold if you bought anything from there I suggest you get it checked.

Great customer service and the product quality is amazing, shoutout to Swaroop for making it a smooth and professional experience.

I ordered a watch from the Trax online store, the sals rep was able to give me an additional discount out of the blue which I really appreciated. Great customer service 👏

I have started purchasing here in 2019 with just a small basic black diamond bracelet, as I continued forward with life in general and wanted to upgrade my jewelry the Trax team has always been helpful, and transparent in the quality and everything I am buying. If you have a chance and are shopping I highly recommend visiting the store, the team over there is super friendly as well.

I ordered a Gucci Men's diamond watch, received a text from a Paolo whom Ive never heard of prior , my sales rep is Amy, Paolo offered a different model watch with $150 off. Amy was clueless about situation, saying the item I ordered is available . I then attempted to cancel, both Paolo and Amy refused, Amy alternated back and forth saying she can't cancel, also saying cancelation would result in a store credit ..Paolo offered to discount the watch, place diamonds on entire piece..I took how offer to cover item in diamonds because I wanted to use credit from a prior layaway order which was cancelled. . Paolo then shifted his story yet again saying he couldn't cover item in diamonds ..I then attempted to reach owner, Max, was told he is not available , does not take calls , which is convenient .. I was then put in touch with Liam whom is supposedly another manager, aside from Paolo...I believe Liam is actually Paolo using a different name and number..I was assured the i sides of band would have diamonds as well, however, to date , I have still not received item . I Placed the order on March 23..

Melissa tried to give me a 10 k Chain when I had purchased a 14k chain. They are giving people 10k Gold and lying to Customers telling them its 14k Gold.. Please go get ALL your Gold bou from TRAXNYC checked for Authenticy. And also check your DIAMONDS they are passing off Masonite Stones as Diamonds.. Max is Nothing but a FRAUD,SCAMMER. HE AND HIS WORKERS ARE ALL SCAMMING PEOPLE EVEEY DAY. HE SELF PROCLAIMS TO BE SO HONEST IN HIS UTUBE VIDEOS. HIPOCRISY

URGENT HELP NEEDED Asalamuaikum brothers Maksud , I hope this message gets to you in good hands Inshaallah. Please brother me and my mother is building a mosque in Bangladesh , I have high hope on you brother , we need £30,000 To build our mosque any help from you would be a dream come true . My name Allah miah 5 komla close Bradford Bd1 4hf Uk Any help would be appreciated brother Cheque is accepted Or a bank transfer MR ALLAH MIAH Sc 11/00/82 Ac 12450965 Halifax

Purchased a Diamond gold Cuban bracelet and was told it would be ready in a about two weeks. It is now going on almost a month now and still nothing. This is a piece i really wanted to have in time for my birthday and I feel like i was duped in to purchasing the bracelet by being led to believe it would be here in time. Very unprofessional….