TraxNYC is a jewelry manufacturer providing the best selection of men's gold jewelry, men's hip hop jewelry, and custom diamond jewelry. Shop here!
Trax NYC Custom Jewelry (traxnyc.com) has 96 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
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Excellent
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Jewelry & Watches · Brooklyn, New York
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96 approved reviews, newest moderated first
Gary M.
I cannot imagine the superior quality and very reasonable price and value. I'm a repeat customer for the 6 time. Top notch jewelry to say the least. I will continue to buy here again. I would recommend TraxNY to everyone I know and even the ones I don't. Can't thank you enough.
Jarell M.
Second time I have bought from traxnyc and this time I had some help from my main man “Sammy O”. He was extremely helpful and helped me out a lot, gave me a great price and was in constant contact with me whenever I needed him or help. He is now my personal jeweller and I look forward to doing more business with him and traxnyc again
Esscloud C.
As a customer from the U.K. I had a custom piece completed within a week of starting it and delivered within a fortnight. Jeni was very helpful and always responded quick assisting me with updates. My piece was high quality and exactly how I intended it. The only problem I had was the high Import tax, but I suppose there was always going to be something trying to ruin the party. Ten ten service will definitely be using traxnyc again!
Keenan F.
very quick with response help me get my account sorted properly and not have my item sent to a different address would 10000% shop again
Jay G.
Terrible customer service and it is extremely hard to get hold of these guys after making a purchase... but they are very happy and willing to help with any order. Classic scam artist smoke and mirror nonsense just to get hands on your money. "We are the good guys, omg we are not like all the rest" <--- all lies. I would rate this 0.5/5 since the actual pieces are mediocre but have been forced to give 1 star.
Response from Trax NYC Custom JewelrySep 26, 2020
Dear Jay, I've requested more information from you so we can get in touch and update you on your order. Please get in touch, by either providing your details here, using the call back form or giving us a call. We once again apologise for your experience and would like to make this right for you. Faizah from TraxNYC Dear Jay, I apologise for your experience, but I can assure you at we are a professional business with only the highest quality of jewellery and we are working hard to get all of our orders out as soon as we can. Our customer service line is open and we are replying to all queries on our call back form within 24 hours, have you tried to use this? You can find it on our website homepage (www.traxnyc.com). Please get in touch with me with your order number and I will personally look into this myself, please give us the opportunity to make this right for you. Thank You, Faizah from TraxNYC
Magnus J.
I didnt receive the pendant i paid for! When my cross pendant arrived, I noticed that it had small holes witch was not shown in the pictures. Also the thing where the chain is supposed to be was not the same as on the pictures on their website. It was not the same, and was on the back of the pendant instead of on the top! I sent them a mail on May 20th 2020 that they havent responded to yet... I had many more problems than that!!
Response from Trax NYC Custom JewelrySep 12, 2020
Dear Magnus, We are very sorry that you had this experience and your review is concerning for us and also an uncommon occurrence. We value each and every customer and you deserve better. I believe Danny has been in contact with you, and I hope we were able to make this right for you. If you need anything else, please do not hesitate to contact us. We truly hope we can still do business with you in the future. Thank you for your order. Faizah from Trax NYC.
charlie S.
I searched for quite some time for a nice Yellow Gold Franco Chain online and determined Trax NYC to have the greatest value on my investment in gold, due to the brilliance and outstanding quality of my chain, not to mention the outstanding customer service i recieved from Mr. Giorgi Tabagari. I recommend giving the team over at Trax NYC a visit when shopping for any luxurious Gold, Diamond, and Silver quality pieces. Thank you very much and God Bless.
Response from Trax NYC Custom JewelrySep 12, 2020
Dear Charlie, Thank you for taking your time to leave us this pleasant review, we are happy you have enjoyed your experience with TraxNYC and are happy with your item. Giorgi is very knowledgeable! We look forward to seeing you again in the future. Thank you, Faizah from TraxNYC.
Robert T.
I ordered a Prince theme necklace for my GF, my budget is 3000 but was quoted 3200 by Pual Mazza. I found a lower price elsewhere but the item was already produced. I had called to cancel, was told no refunds, only store credits. At time of order, their refund policy was not disclosed. They claim copy rights to the item so as to dissuade me from going elsewhere, which I already have. This policy was also not disclosed. My word of advice is to shop around before buying, especially a custom order. They will deny a refund and claim copy rights to the item. In this case, its a Prince item and no way they can claim a copyright to it. They are ridiculous.
Response from Trax NYC Custom JewelrySep 12, 2020
Dear Robert, I can only apologise for your previous experiences, Paul Mazza no longer works at TraxNYC. The company has come a long way since your experience, and all of our processes and customer services have been drastically improved. We are fully transparent with all of our custom orders and have had many happy customers and clients. We appreciate your honesty and do value all of our customers and hope to see you again in the future. Thank you, Faizah from TraxNYC.