Trax NYC Custom JewelryReviews of traxnyc.com

I just received my custom piece from Noah at Traxnyc. It is beyond beautiful And I received 2 gifts with it. I am beyond happy. I will be purchasing from them from now on

Awful customer service..they was paid for my item a week ago. Now no answer on text. No call back. No nothing. Call the store always a voice mail no call back. Awfull business..contacting small claims for a damn chain.

Bad customer care service. I didn’t even get a call back to discuss the matter of where it was getting shipped to and they automatically sent it to a address I’m not gonna be at. Instead of reaching out to me to see if I wanna cancel order they just automatically send it out and charge me bad customer care service

Fake prices and the guy on web chat wants to over charge you and says he giving you a deal what a joke

Ordered pair of diamond earings Suberb quality and excellent delivery time 4-5 days to UK will highly recommend them to anyone will defo use again

I wouldn't shop anywhere else I ordered my first gold chain here which unfortunately broke but I contacted a jeweler at the store named Yashu and with his help he shipped me out a free replacement chain which I highly appreciated and couldn't thank them enough

I pay for 2 days shipping and I’m still waiting for my item

I'm not happy with there service and this is my 2nd time ordering from them. Always told a time frame when you first order and pay. Then afterwards it's a different time frame to get your order. I was told, Jeneba going to find out for me and 3 days later, I'm still waiting for an answer. Jeneba send me a video of a necklace but no information, like what does that mean. And I called her personal phone and no answer or call back. Will never do business with them AGAIN. I was also told by Jeneba there close on the weekend,, but there open on Sat til 5pm. Kelvin Williams