Traveler's JoyReviews of travelersjoy.com

Response from Traveler's JoyNov 15, 2018

Hi Heather, Thank you for your review. I understand how frustrating it must have been to depart for your honeymoon without having all of your gifts already in your bank account. We always encourage our couples to redeem their gifts 3-5 days before the wedding, the day after the wedding (if possible), and immediately after they return from their honeymoon. It only takes a maximum of 3 business days to receive gifts if the couple requests the bank transfer (ACH) option. I have shared your feedback with the team and we will continue trying to find the fastest method for our couples to receive their gifts when redeeming. Best, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyNov 14, 2018

Hi M., Thank you so much for this feedback. I've shared this with our entire team. I'm really sorry your gift givers did not know that we are a US based company that processes credit cards in US Dollars. During checkout we have the note, "All amounts are in U.S. Dollars" just below the gift amount but it appears we need to find a better way to communicate this to gift givers. Once again, I'm so sorry this happened to you but thank you so much for sharing your experience so we can find a better way to make sure this does not happen again. Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyNov 14, 2018

Hi Darius, Thanks for the great review! I just want to clarify that no money is taken out for taxes. There is a fee is your gift is given using a credit card but if the gift is a cash/check, there are no fees. Below is some more detailed information on the fee. Thank you so much for using Traveler's Joy! Please email me directly if you have any other questions I can help answer. [brandon][at][travelersjoy][dot][com] Regards, Brandon Warner CEO & Co-founder Traveler's Joy ----- How much does it cost? Gifts provided to you via cash or check are 100% FREE. For gifts given using a credit card, 2.95% is deducted from the gift amount. The gift giver is also charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. You also have the option to give all the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you!