We're a small group of folks that started Traveler's Joy on a stoop in Brooklyn, NY in 2004. However, it all really started in 2003 with the serendipitous meeting of our founders at the first overnight hut of the Milford Track in New Zealand. Taking the company from a muddy hike on the South Island to the world's most popular honeymoon registry in a few short years required a lot of work. Luckily we have the best team in the world! Traveler's Joy continues to grow into a new decade and we're all very excited at what the future will bring. If you have any questions, suggestions, comments, or quotes (or just want to say "Hi!"), always feel free to contact us! You are the lifeblood of our business and the keeper of our hearts.
Traveler's Joy (travelersjoy.com) has 585 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
travelersjoy.com
Website
travelersjoy.com
Category
Wedding & Party
Location
Durham, North Carolina
Listed on Five Star Index
2026
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The company replied to 10% of reviews.
Latest
Most recent review: February 2026.
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My Message was not Printed on the Pretend Boarding Pass for the Zoo & Horseback Riding
When I ordered the "Deer Farm Zoo & Horseback Riding" for two, it asked me if I would like to type in a message (optional) on the pretend boarding pass for this adventure. And I did so, typed in the message I wanted. When I received the pretend boarding pass in the mail, it had NO message printed on it, only my name of who it is from. So I had to hand print it in looking very unprofessional compared to the rest of the boarding pass. Pretty sad.
Response from Traveler's JoyJan 28, 2021
Hi Diana, I'm so sorry to hear this! We would be happy to refund your gift notification card and send you a new one. We always include the gift message on the cards so I'm not sure what happened but we will gladly fix this for you!
Please reach out to us at [email protected] and we would love to take care of this for you.
Best Regards,
Brandon Warner
CEO
Traveler's Joy
TO
Tonimarie
Can't Say I'd Recommend Based On My Experience.
I created a registry & then forgot about it/didn't send it out to our guests, so I was surprised when someone found our registry and gifted us something. When I went to redeem the gift, I had to go through several steps that took me days to complete (due to waiting on my bank's confirmation) only to find out that the website then took a "fee" off the gift, so we didn't even receive the full amount gifted to us.
Response from Traveler's JoyDec 3, 2019
Hi Tonimarie, I'm sorry your experience with Traveler's Joy was not superb. In order to redeem your registry gifts, we've streamlined the process to 3 simple steps. We realize 1 simple step would be ideal(!) but it is super important that we confirm your mailing address and bank account information before we send your gifts. If that information is incorrect, it can take weeks to recover the lost funds.
The fee is a necessary part of our business model that allows us to provide a living wage to our employees and keep the lights on and the coffee flowing in our office(!). We do provide our couples a choice to receive their gifts in the form of cash or checks which have absolutely zero fees. I'm sorry you were not aware of that option!
If there is anything more I can do to help you have a better experience, please contact me at this email address: [brandon][at][travelersjoy][dot][com].
Best,
Brandon Warner
Co-founder and CEO
Traveler's Joy
AN
Andrea
Wasn't practical at all
Wasn't practical at all. Transfers took too long. Nothing about this process went smoothly. The idea is great but the delivery system could be a lot better.
Response from Traveler's JoyJul 20, 2018
Hi Andrea, I'm so sorry you did not find Traveler's Joy practical. Our typical transfer time is 2-3 business days for an ACH request which is our fastest transfer option.
I'd like to learn more about your experience so I can follow up with the gift redemption team and find a solution for you.
Will you email me directly?
Regards,
Brandon Warner
CEO & Co-founder
[brandon][at][travelersjoy][dot][com]
NA
NA
We just were initially looking around …
We just were initially looking around the site, and had decided not to use it as a registry. However, the site has some settings where it automatically placed themselves as our registry online, so people started donating money before we had decided to use this company. We were mortified that they had this set up as a default and didn't ask us if we wanted our names published on their website before doing so.
Response from Traveler's JoyOct 31, 2017
Dear Couple, I am so sorry this happened to you. We have a partnership with The Knot to make it easy for guests to find couple registries. Once a registry is created, the registry is open to receive gifts unless the couple requests to have the registry deactivated or closed.
I'll share your feedback with our team to see if there is something we can do to prevent this from happening in the future. Thank you for your feedback.
Best Regards,
Brandon Warner
CEO & Co-founder
Traveler's Joy
CL
Clayton
Wasn't thrilled
Didn't realize they would take as big of a percentage of the gifts given. My own fault for not reading more closely. Also not a fan of the way the site works as they don't really help you plan anything for your honeymoon, in the specific area where you are honeymooning. All in all I probably wouldn't recommend the site.
Response from Traveler's JoyOct 25, 2016
Hi Clayton:
Congratulations and thank you so much for your review. We really appreciate it. It sounds like you did not have the best experience with Traveler's Joy and I hope the explanations below help.
First, your review will be shared with our entire company at our weekly meeting and we will work together to address your feedback and find a solution.
Second, our fee structure is set up as follows:
a) For gifts given using a credit card, 2.95% is deducted from the gift amount. The guest is also charged 2.95% + $0.99 on checkout.
These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. Also, the fee allows us to pay our customer service team a living wage
b) There are no "Upgrade" fees, subscriptions, or monthly fees like a lot of other honeymoon registries.
c) Finally, our fee structure allows for guests to provide gifts to couples with cash or check which are 100% free. I'd like to learn more about your feedback and how you felt there was a double charge for your registry.
Third, our current instant registries cover the most popular places our couples have traveled over the past 10 years. I am interested in learning where you took our honeymoon so we could consider adding that destination to our instant registry portfolio.
If you email me at [brandon][at][travelersjoy.com], we can find a time to talk more.
Thanks again for your feedback. It is very much appreciated.
Best Regards,
Brandon Warner
CEO & Co-founder
Traveler's Joy
KA
Kathryn
cost too much
The site is great and very easy to use on both sides, us as the couple getting married and my guests logging in to pay.
BUT IT COSTS TOO MUCH!
The site is free to sign up.
They charge the guest when they put a price on and then charge US to pull the money off the site!!!
THEY DOUBLE CHARGE! just to host the site.
Thanks.
Response from Traveler's JoyApr 14, 2016
Hi Kathryn:
Congratulations and thank you so much for your review. We really appreciate it. It sounds like you did not have the best experience with Traveler's Joy and I hope I can offer some explanations below.
First, your review will be shared with our entire company at our weekly meeting and we will work together to address your feedback and find a solution.
Second, our fee structure is set up as follows:
1) For gifts given using a credit card, 2.95% is deducted from the gift amount. The guest is also charged 2.95% + $0.99 on checkout.
These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone.
2) Couples also have the option to give the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you!
3) There are no "Upgrade" fees, subscriptions, or monthly fees like a lot of other honeymoon registries.
4) Finally, our fee structure allows for guests to provide gifts to couples with cash or check which are 100% free.
I'd like to learn more about your feedback and how you felt there was a double charge for your registry. If you email me at [brandon][at][travelersjoy.com], we can find a time to talk.
Thanks again for your feedback. It is very much appreciated.
Best Regards,
Brandon Warner
CEO & Co-founder
Traveler's Joy
