Traveler's JoyReviews of travelersjoy.com

Response from Traveler's JoyDec 3, 2019

Hi Eric and Sean: Congratulations and thank you so much for your review. We really appreciate it and it will be shared with the entire team. I understand your frustration with the fee. Just some background that our fees cover processing the credit card (which can cost us up to 3%) your guests use, hosting, features and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. Also, the fee allows us to pay our customer service team a real living wage! We also allow guests to provide gifts to couples with cash or check which is 100% free. I'm sorry you were not aware of this option. Thanks again for your feedback. It is very much appreciated. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyNov 14, 2018

Hi M., Thank you so much for this feedback. I've shared this with our entire team. I'm really sorry your gift givers did not know that we are a US based company that processes credit cards in US Dollars. During checkout we have the note, "All amounts are in U.S. Dollars" just below the gift amount but it appears we need to find a better way to communicate this to gift givers. Once again, I'm so sorry this happened to you but thank you so much for sharing your experience so we can find a better way to make sure this does not happen again. Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyNov 14, 2018

Hi Sara, Thank you for your feedback and I'm sorry you received one gift on your registry. That must have been very frustrating. The mission at Traveler's Joy is to inspire couples to take a once in a lifetime trip with their new, life partner and to help them actually take that trip using our registry. Clearly that did not happen to you and I'm so sorry. Around 80% of the couples that use Traveler's Joy end up receiving more in gifts than they originally registered for but I'm sorry that was not the case for you. Please email me directly so we can determine if there is a way to make your overall experience with Traveler's Joy a better one than it stands right now. [brandon][at][travelersjoy][dot][com] Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyNov 14, 2018

Hi Nicolette, Thank you for your feedback. I've shared it with everyone on the Traveler's Joy team. Below is the full explanation of how much Traveler's Joy can cost but if a couple wants to avoid the fee, they simply have to accept check or cash. I'm sorry you were not aware of this free option. The fee covers processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. The fee also allows us to pay our US based team a living wage, office rent, and keep the coffee flowing. Please email me directly so we can determine if there is a way to make your overall experience with Traveler's Joy a better one than it stands right now. [brandon][at][travelersjoy][dot][com] Regards, Brandon Warner CEO & Co-founder Traveler's Joy ----- How much does it cost? Gifts provided to you via cash or check are 100% FREE. For gifts given using a credit card, 2.95% is deducted from the gift amount. The gift giver is also charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. You also have the option to give all the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you!

Response from Traveler's JoyNov 9, 2018

Hi Stephanie, Thank you for your feedback. I've shared it with everyone on the Traveler's Joy team. Below is the full explanation of how much Traveler's Joy can cost but if any couple wants to avoid the fee, they simply have to accept check or cash. Finally, the fee covers processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. The fee also allows us to pay our US based team a living wage, pay the rent, and keep the coffee flowing. Please email me directly so we can determine if there is a way to make your overall experience with Traveler's Joy a better one than it stands right now. [brandon][at][travelersjoy][dot][com] Regards, Brandon Warner CEO & Co-founder Traveler's Joy ----- How much does it cost? Gifts provided to you via cash or check are 100% FREE. For gifts given using a credit card, 2.95% is deducted from the gift amount. The gift giver is also charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. You also have the option to give all the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you!

Response from Traveler's JoyNov 9, 2018

Hi Ashley, Thank you for your feedback. I'm really sorry you were not aware of our fee. I'm also really sorry that you were not aware of our fee free option that allows your guests to give you cash or a check and still mark items off of your registry. We try to make the fee as apparent as possible including within our Common Questions section ("How much does it cost?') and our Terms of Use each couple agrees to when signing up for Traveler's Joy. Below is the full explanation of how much Traveler's Joy can cost but if any couple wants to avoid the fee, they simply have to accept check or cash. Finally, the fee covers processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. The fee also allows us to pay our US based team a living wage, pay the rent, and keep the coffee flowing. Please email me directly so we can determine if there is a way to make your overall experience with Traveler's Joy a better one than it stands right now. [brandon][at][travelersjoy][dot][com] Regards, Brandon Warner CEO & Co-founder Traveler's Joy ----- How much does it cost? Gifts provided to you via cash or check are 100% FREE. For gifts given using a credit card, 2.95% is deducted from the gift amount. The gift giver is also charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. You also have the option to give all the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you!

Response from Traveler's JoyJul 23, 2018

Dear Megan: Thank you for your feedback. I'm sorry you were not 100% satisfied with your Traveler's Joy honeymoon registry experience. We offer the option for wedding guests to give cash or a check at a later date and these gifts are 100% FREE. I'm sorry you were not aware of this gift option for your registry. As noted in our Common Questions, Terms of Use, and Frequently Asked Questions, for gifts given using a credit card, there is a fee. This fee covers processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. Finally, the fee also allows us to pay the people of Traveler's Joy a livable wage and keep the lights on and coffee flowing. Our gift transfer options are the best in the registry industry. Some registries take up to 21 days to send a payment to the couple! Our fastest redemption option for U.S. residents is the ACH Bank Transfer which is processed within (1) business day and can take up to (3) business days to appear in the couple's bank account. Depending on the couple's bank, some receive their funds within (1) day! Once again, I apologize that your experience did not work out the way you had hoped. I'd be happy to talk to you more and can be contacted directly at the email below. brandon[at]travelersjoy[dot]com Again, thank your for the review. It has been shared with everyone on the Traveler's Joy team and we continue to search (and wait on the banking system) for same day bank transfer processing. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyJul 20, 2018

Hi Mary, Thank you for your feedback. It is very much appreciated. We try our best to keep prices accurate but they do fluctuate seasonally and depending on the travel vendor. For example, a massage at one Hawaii hotel might cost $400 while at another hotel only $175. We do our best to find the average cost but in no way are the prices 100% accurate. I've shared your feedback with our content team and they are planning to review the pricing for activities and experiences immediately. If you don't mind, please email me directly with your registry information and I'll do my best to make sure the prices are updated this weekend. Thank you so much for your review! Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy [brandon][at][travelersjoy][dot][com]