Traveler's JoyReviews of travelersjoy.com

Response from Traveler's JoyJun 28, 2024

Hi Karen, We believe this review is for the incorrect company. Traveler’s Joy is not a travel agency or travel agent but instead a wedding registry. Please see the link below that explains the difference between Travel Joy and Traveler’s Joy. Also, please remove this review as soon as possible. https://www.travelersjoy.com/traveljoy.php Best, Brandon CEO & Co-founder Traveler’s Joy Honeymoon Registry

Response from Traveler's JoyApr 8, 2019

Hi Noah, Thanks for reaching out to us. Our fee is ALWAYS presented to the purchaser before their credit card is charged. Our development team has spent their weekend trying to replicate your issue below but was unable to. Our customer service team has been in contact with you so we look forward to working with you to change your experience with Traveler's Joy. I'm sorry you were not aware of the service fee! There is a small service fee on gifts sent/received via credit card. For guests this amount is typically 2.95% + $0.99. Gifts given via cash or check are 100% FREE to give. We try to keep this cost as low as possible and really try to make the fee clear and noticeable at checkout before the transaction is submitted AND in our Common Questions Section (please see the links below): http://www.travelersjoy.com/about/faq.php#cost http://www.travelersjoy.com/about/faq.php#why_fee http://www.travelersjoy.com/about/faq.php?tpl=terms Please note we wish we didn't need to have a fee at all. Unfortunately, credit card companies continue to keep fees high for small businesses like Traveler's Joy and it is only the largest companies like Amazon and Walmart that receive lower rates. It would be impossible for Traveler's Joy to accept credit cards, remain ad-free, have 24/7 customer service, pay its people a living wage, and allow our couples to make free redemptions if it did not have a small fee. Our development team always invites feedback, so if you have any ideas about where this information would be better listed to make it more clear, please let us know via our customer service team or to me at [brandon][at][travelersjoy][dot][com]. Best Regards, Brandon Warner CEO & Co-founder

Response from Traveler's JoyNov 9, 2018

Hi Andrew, Thank you for your feedback. I'm really sorry you were not aware of our fee. I'm also really sorry that you were not aware of our fee free option that allows your guests to give you cash or a check and still mark items off of your registry. We try to make the fee as apparent as possible including within our Common Questions section ("How much does it cost?') and our Terms of Use each couple agrees to when signing up for Traveler's Joy. Below is the full explanation of how much Traveler's Joy can cost but if any couple wants to avoid the fee, they simply have to accept check or cash. Please email me directly so we can determine if there is a way to make your overall experience with Traveler's Joy a better one than it stands right now. [brandon][at][travelersjoy][dot][com] Regards, Brandon Warner CEO & Co-founder Traveler's Joy ----- How much does it cost? Gifts provided to you via cash or check are 100% FREE. For gifts given using a credit card, 2.95% is deducted from the gift amount. The gift giver is also charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. You also have the option to give all the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you!

Response from Traveler's JoyNov 9, 2018

Hi Ashley, Thanks for your feedback. Please email me directly regarding this so I can help you redeem your gifts. [brandon][at][travelersjoy][dot][com]. It is a very simple process to redeem your gifts. First, sign into your account. Within the "My Account" section, click on "Redeem Gifts". We offer four delivery options: U.S. Bank ACH (by far the fastest method), PayPal transfer, Checks sent USPS First Class Mail, or International Wire Transfer. We are looking forward to hearing from you so we can help you redeem your gifts from your account. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyJul 20, 2018

Dear Dana: Thank you for your feedback. I'm sorry you were not 100% satisfied with your Traveler's Joy honeymoon registry experience. We offer the option for wedding guests to give cash or a check at a later date and these gifts are 100% FREE. For gifts given using a credit card, 2.95% is deducted from the gift amount. The gift giver is also charged 2.95% + $0.99 on checkout. The couple can decide how to assess these fees (split between couple and gift giver, all gift giver, all couple, etc.) These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. Finally, the fee also allows us to pay the people of Traveler's Joy a livable wage and keep the lights on and coffee flowing. Once again, I apologize that your experience did not work out the way you had hoped. I'd be happy to talk to you more and can be contacted directly at the email below. brandon[at]travelersjoy[dot]com Thank you. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoySep 6, 2016

Hi Chelsea, I'm sorry you had such a hard time redeeming your gifts. I spoke with our Customer Service Team and found your customer service file. It appears the team responded to your last email but your issue has not been resolved. It is super easy to reset your password so you can get into your account and redeem your gift. Please reach out to Adam or myself at the email address or phone number below. We will make sure you gain access to your account today. Have a wonderful week. [adam][at][travelersjoy.com] or [brandon][at][travelersjoy.com] Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy 888.878.5569