Aon Trip InsuranceReviews of travelclaim.com

Our claim was for refund of Royal Caribbean cruise fare. We cancelled two days before the cruise date due to our 17 year old daughter disclosing a traumatic event involving the Bahamas. We expected a quick resolution under our Cancel for Any Reason coverage. After filing the requested information there was some back and forth about signing a HIPAA release. We had two doctor's statements which we believed sufficient and would not a further release. Aon eventually agreed to pay the claim and we have received full payment. The agent handling our claim did her job in challenging the claim but she listened. Took about six weeks but two weeks of that was my response time. Read the coverage very carefully. It is NOT cancel for any reason. The coverage is deliberately written to make qualifying for medical reasons difficult.

Web site is the poorest I have ever used. Directions, wording it confusing as what to enter, changing passwords does not work, request for email address changes did not occur.

I would give No stars if it was an option. TERRIBLE company and review process. We got it for my grandmother as she had been a bit sick, she had cancer, it spread everywhere and was in the hospital a month before the cruise so for her health she couldn't go. After we got back she got more sick and passed away the following month. They said "our cancellation was due to our dissatisfaction with carnival cruise line" Not the fact she was too sick to go that she Actually DIED a month after. Because she died we couldnt get a health provider statment becuase was Wasn't Alive to sign the release form. This is a Scam and terrible company. They DO NOT care about their customers. Not to mention there was like 12 of us going and only she couldn't go, so it makes No sense to say we were dissatisfied with carnival.

We recently had to cancel our cruise to Iceland. My husband had an acute condition onset 20 hours before our flight to England to board in Southampton. After examining him and reviewing his clinical tests, The emergency physician at the ER advised not to fly because it would exacerbate his symptoms. We cancelled all our plans immediately. I called Aon Claims and was impressed by their representative’s courtesy, helpfulness, and clear directions about the claims process. After submitting all our documentation and itinerary to Aon Claims Department, we received notification of approval within three weeks. We missed a wonderful cruise but I am very pleased with Aon’s service.

Terrible, don't use them...total waste and a scam. And I never write reviews.

I booked a 12 day cruise to Hawaii and unfortunately hurt my back and could not fly the 13 hour flight from Boston to Honolulu. After contacting Royal Caribbean and canceling my trip they directed me to file a claim with Aon. I submitted the medical form they sent me through email and my Dr also wrote a letter explaining my injury and why I couldn't fly. To be honest after reading the reviews of this company online I didn't think I would be reimbursed. I emailed Aon once during the investigation to check the status and they told me claims typically take 4 weeks. Almost 4 weeks to the day I submitted the claim I received an email saying I won the claim and they woul mail out a check within 2 business days. I was still a little skeptical thinking I would have to wait for my money. Two days later I had a check in my mailbox for almost the whole cost of the trip. I got almost everything back except for a $300 nonrefundable deposit. I was very happy with the service of Aon and the timely manner my claim was handled in. Thank you. Robert .F

The worst Travel Insurance company.

AON travel insurance from Cruises.com (aka LeisureCare) is the worst, scam ever. There is documentation online about what is and is not covered, but nothing shared. And even the available information about what is covered, turns out is all BS. My flight was cancelled on the way to Miami. There were no flights going out the entire day. I had no chance of meeting the ship in Florida or any port. They say they will cover you to get to the next port, but only for $200 per flight. Ridiculous, one way tickets, day of to the Caribbean from NY is $1000s. Which left me high and dry - no cruise, and their refusal to pay the claim. I am out $3000 and they say it's not their problem. DO NOT WASTE your money on this insurance. Find another or book thru the cruise directly and get their insurance. This is such a head and heartache. I can't say enough horrible things about this crap insurance company.