Traeger GrillsReviews of traegergrills.com

Traeger does not stand by their product and will not take any meaningful steps to help fix a problem. The company used to be incredible, and their products were the best. But that has clearly changed. I purchased a brand new Traeger Woodbridge Pro in September 2025. Within 3 weeks, the product stopped working, I contacted customer support and eventually it was determined that the control panel for my brand new grill had to be replaced, the part was sent to me once received, Installed it. For about 3 weeks, this solved the problem. Then a different part of my Traeger stopped working properly and after 2-3 months of trying to fix it, on January 25, 2026, I spend many hours on the phone with customer service, and eventually the representative diagnosed the problem and confirmed that the replacement part would be sent that day, to be received by me on January 28, 2026. On January 31, after not receiving the part, I called Traeger and was advised that someone from Traeger had canceled the shipment of my part, but then re-ordered it on January 30, 2026. I was provided a tracking number. The tracking number shows that Traeger has still not provided the part to the courier, I called the courier who confirmed the part will not be received by me within a week. I then spoke with a supervisor at Traeger, and notified the supervisor that I had purchased over $5000 worth of meat and was hosting a Super Bowl event on February 8, and required the part and my Traeger to be working by February 4 or 5 at the latest, as smoking that much brisket would take a few days. Despite originally telling me the part would arrive by January 28, the supervisor simply continued to repeat that if the part doesn't arrive within 7 days, they would take further action. 7 days being far too late in the circumstances. Traeger is refusing to send the part by expedited shipping, they are refusing to honor the fact my grill has not worked properly since October, and were completely indifferent by the fact I will be out thousands of dollars due to them not shipping me a part in a reasonable time, and for selling me what is plainly a defective product.

Traeger Silverton XL Pellet Grill DON’T BUY ONE! We’d been thinking about purchasing a Traeger grill for a while, when we saw them selling them at Costco. We spent quite a while talking to the sales person with some questions that we were concerned about. We asked: “Is the grill hard to assemble?” He said: “No”! … That was a lie. It took us a whole day, and an engineering degree to get the thing assembled & set up. We asked: “Will the cold temps in Wisconsin affect the cooking?” He said: “Absolutely not!” … That, too, was a lie! We asked: “Will the single digit temps here in Wisconsin cause the cooking temps to fluctuate?” He said: “No, the weather will not affect the grill’s temp at all!” … More lies! On Friday, we were making venison nibble sticks, which requires slow, low cooking. We set the grill at 165. It heated up fine. We put the nibble sticks in, as well as the meat probe. The grill held steady for about an hour, then it shot up to over 212 degrees, and kept climbing, so we opened the lid to get it to cool down. When we closed the lid, it would hold for a while at 165-180, then climb over 200 again, so we’d open the lid again! We finally called Customer Service & spoke with Kevin (Supv), who could actually see what the grill was doing for every cook we’ve done since we got it. He did say we opened the lid too often, and changed the temp as well, but we told him it was due to the extreme fluctuations! He did say there can be a 20-25 degree fluctuation during a cook, but 165 to 212?!? He surmised the heat probe may need to be replaced & is sending one to us. We finally got the sticks to a 160 internal temp, so removed them. Afterwards, we cleaned the grill extremely well, and cleaned the probe, the fire pot, and all the parts they told us to. On Sunday, we stuffed another batch of venison nibble sticks and set the grill to 165. The unit never got above 120 degrees before it started shutting down ‘due to low temp’. It said to restart it after shutting down, so we did. THREE TIMES!! By the fourth time it wouldn’t get above 120, and started shutting down, we took the nibble sticks out & put them in our oven to slow cook them. After this fiasco, I went online and Googled Traeger Silverton XL problems. It said there are numerous complaints about the fluctuations of heat, and there have been numerous returns to Costco. Wednesday, I’m calling Costco to let them know we’re returning this expensive nightmare for a full refund! If you decide to spend the exorbitant price for a Traeger, just plan to use it ONLY when the weather is nice. I would not recommend this grill to anyone!!

The Traeger Flatrock is really a piece of junk. Traeger does not really honor its warranty. If you buy one of these, you have to become a grill mechanic, because pieces fall off, the burner indicators rust, and the grill won’t heat half the time. If you buy one of these, you’re really wasting your money. Find another brand!

I have had my Traeger Tailgater pellet smoker for a few years. It worked well for a few months then I had a problem with it running too cold. At that time customer support was fabulous. They took the time to have me take pictures and such and diagnosed a faulty temp sensor and sent me a new one under warranty. It never really worked, it went the other way, the smoker is way hotter than what the display says and what it thinks it is regulating to. I just put up with it for a while and cooked everything a bit too fast on the lowest setting it has (165 F). Now instead if smoking ribs for 6 hours at 170 then turning up to finish them, I just leave it set at 165 and they reach an internal temperature of 201 in 3 hours, and I rely on soaking them in butter to salvage them (really helps!). Now because the display says it is between 165 and 190 they say it cannot possibly be a problem with the smoker. There is no way that multiple 3rd party thermometers could be correct if they disagree with their temperature sensor, and if the display says it's within 25 degrees then it's working perfectly. And the fact that meat is over-done in less than half the time it should take could not possibly be a problem with their temperature sensor. Now this is after they already sent me a replacement temperature sensor because they declared the original one defective. I explained all this to the technical support person very politely, without the sarcasm I used here, understanding that they cannot trust 3rd party thermometers, but anyone with a small amount of experience smoking meat understands 3 hours vs 8 hours and that meat should not reach an internal temperature >200 degrees at a setting of 165 degrees. They asked me to please hold, and 7 minutes later they just hung up.

Just a garbage product and garbage warranty. I've had this smoker for 3 months and constant problems with the fan. After three service calls and them not allowing me to return it or issue a refund I cannot recommend you stay away from this POS product and company enough. I dont care what product you pick, it simply cannot be worse than a Traeger

My wife just bought me an Ironwood XL. Received it the day before Thanksgiving. Set it up this weekend and it would not turn on — no power to the unit after I plugged it in. Spent over 2 hours on the support line and taking the side cover off to allow a video inspection of the electronics. Nothing solved. Wanted to charge me $500 to return the grill. I have had 2 other Traeger grills that were not great. I was hoping they had improved the design. Spent over $2,100 on this one and will not be using or buying another Traeger. Buyer beware. Instead of sending a grill that will start out of the box Traeger wants to ship you parts and pieces in hopes it will make the grill work for a while.

They shipped my order to the wrong address and then argued with me about my address. One of the worst customer service experiences in a long time. He interrupted my 4 or 5 times defending an address I've never heard of (have lived here 19 years, , I think I know my address). In the end, not going to get my order or a refund. Have purchased my last Traeger.

We have a traeger pro 34 that is experiencing 40-50 temp swings. Customer service representative have no clue about their products other than what they read. Theft cannot understand english. After many hours of frustration i asked a servce rep how i could get intouch witty the corporate office was told i had to write a letter. So i did making no demands two weeks the letter was sent to the same whet they told me that their representative know the products and is there anything else i needed. They don't listen to or care about their customers but they tout that they do on their website and Customer sevice call in number. You don't know what you dont know until you need their help which is useless. Look at the bbb web site. Al traeger wants to do is to run you in circles. Research Customer service complaints before purchasing their products.