Traeger grills is the original wood fire grill. Learn about our 6-in-1 cooking versatility. You can grill, bake, smoke, roast, braise, & BBQ with Traeger.
Traeger Grills (traegergrills.com) has 128 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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J B.
Just got off the phone with customer service. Tammy stayed on the phone and walked me through trouble shooting the grill for 1hr 8min to find the problem. She was awesome and is sending a new auger motor out under warranty. Honestly some of the best customer service I've ever experienced.
John F.
Sold the broken grill on craigslist. Horrible experience
Susan B.
Worst experience of a lifetime with Traeger. 1 is too high! 11 calls to customer service, 11 times trying to cook with it. I am a 57-year-old female and six of my calls they asked me to get a screwdriver and take the grill apart. Sent a technicism three times who also had to call a technician because it would not work. Hopefully a company that has a good product and better customer service will come along than having ladies troubleshooting and having to be a mechanic to operate the grill. BeWare of Treager!!!!!!!
Rob
I had a Ryder issue with just one year of use. I don’t use my particular unit very often as I’m a single man. The customer support knew my issue was able to get me a part. Unfortunately the part came and they said it was the replacement like for like part. It wasn’t. The red I had, had a plug in the middle. I had to completely dismantle the unit to replace it. I had to get online to figure out how to fix it as no instructions were sent with the new part. I am a multi-ticketed tradesman. This was a complete pain without directions. As well even the YouTube videos didn’t work as they have cheapened out by shortening all the wires so the controller you have to remove won’t move far enough out to replace this unit. Upon opening I found three or four other things that are going to become issues with use of this unit.
Gary O.
What a disappointment 16 hours into a 6 lb butt and at least three hours away. Doesn’t seal well thermometer Accuracies is a joke. What a pos.
edwina B.
After only 13 months our grill stopped working consistently. We replaced a couple parts and less than two months later it started heating up inconsistently again . Customer service essentially told us the grill was working fine . We were left with a grill that was unreliable and we had no recourse . Very disappointing.
Shannon F.
I have been repairing my Timberline 1300 for months and this company could care less about expediting the warranty and even lost my order 2x this month alone for a replacement drip pan that I ordered 20 days ago and it's still not in transit. Do your research and you will see all over YT and TP that this product is junk and needs constant repairs. Nothing sucks more than wasting an expensive piece of meat because your new $1300 smoker is a lemon. I highly suggest you find a better brand. This thing was an issue right out the box. In the first week I had to replace the control panel and then the thermocoupler etc. Get used to working on this junk like a 1979 Gremlin.
Maria N.
We are new to the Traeger, but it has made a good smelling kitchen. New ideas are flowing throw the house.... Ok grocery bill my be a bit higher lol all for the right reasons.. But the biggest reason for my review is the PACKAGING I wish I could share a pic, of the inside the box play house for young kids..... with door and window cut outs.... WOW to the last touch. Thank you for thinking outside the box and putting it on the inside the box.... GREAT IDEA!!!! MOM approved!!! Kids played for weeks with just a box and camp outs in the box... It was great for everyone. Thanks again.. Sells rep at Costco was wonderful Our whole experience has been wonderful. Cheers Maria and Bryan :)
