Traeger GrillsReviews of traegergrills.com

First the fan next which was needed to turn the auger would not turn, Traegar sent me another, installed fan auger turned. Started to fire up grill according to directions. Pellets would not end up in fire pot. Called Traegar again. They looked for a person to come to my home, but I lived to far, but I could bring to get the work done. I don't have a truck. It is a Big Money Waste OF Trash Now! Beware don't buy from Traegar. Plus, the sticker in the pellet box states passed all inspections.

I have not even received the grill and I’m already writing a bad review. And I’m a 29 year old who works 80 hour weeks—not the type of person to take the time to write a review. I understand shipping delays and I’m not so annoyed at the fact that the grill deliver is delayed bc fedex is delayed. I am absolutely irate that traeger did not communicate with fedex and that I have called four times now with traeger refusing to help me determine where the grill is and when it’s going to be delivered. Traeger customer service literally said to me: “well it’s not like we’re the ones who actually deliver it so it’s not something I can help you with.” They then passed me to fedex again and again who of course didn’t help. Until I made sort of a stink did they conference in fedex who advised that the grill will actually be days late (fine). But traeger offered no “customer service” given that news. I took off of work to stay home for this delivery and have received nothing but non-answers and unclear timelines. It’s just not worth the hassle.

Bought a grill at Costco - the salesmen Quinn was absolutely fantastic and could not recommend enough.

So far ok. Damaged product delivered maybe not there fault but they are willing to fix anyway. Hope mine works better than some of these reviews though....a little worrisome if I'm honest. Customer service was great just waiting on auger and new box. We are supposed to be making monthly payments on this thing we have great credit hope we don't get stuck into something we have to keep paying for that doesn't work like some of these people are saying they're doing :( don't do us like that traeger we love you :)

I recently purchsed a Treager Timberline 810 from Costco. After assembling and cooking a few times I noticed the cooking times were way off. I placed an oven thermometer inside the oven of the Treager and noticed the inside oven temperature was 50 degrees off from the digital display on the Treager. The Treager would read 300 degrees the interior cooking area 250. I contacted Treager customer service and after doing a zoom call it was determined that I needed a Thermalcoupler. I installed it tried it and again 50 degree difference, I actually bought a new oven thermometer. Called again same song and dance from customer service this time determined to be a entire control panel. Thank god I'm handy, I think an electrical engineer would have problems installing the panel. Once completed again tried and again 50 degree difference. Called a third time and after getting frustrated I asked to speak to a manager. I should have been talking to the wall, all employees had the same script. The manager believed it was the auger assembly and told me once I replaced the auger assembly the grill would be like brand new. I had to remind the manager that that was the point THE GRILL WAS NEW! I asked if Treager could send me a replacement grill, the answer was no. The next day I disassembled the grill and returned it to Costco for a full fefund. I have notes and names of everyone I spoke to. I expected better from from Treager

I called Traeger support today, talked with Sean, he was very helpful, knowledgeable, and patient, he resolved the issue in a very professional manner. Thank you Sean

Traeger Support- Not So Much Called support to ask why I should have to pay $100.00 for a new Temperature Control when they cant even guarantee that's the problem. I told them I was not willing to pay more than $50.00 (going price of non branded one online), and will send back my old one. I was told, only if they go through all the trouble shooting AGAIN with me via video link. Hard NO. My husband and I have spent numerous hours following every troubleshooting video from them there is. I have replaced the Thermostat, Hot Rod and Fuse. I do not have more time to waist with them. Husband wanted an upgrade- fine, as long as we go with a different company!

Traeger needs to upgrade their thermostat technology! They need to give easy functionality to change pause mode on smoke mode only. They also need to install a secondary thermostat near the top to monitor actual temperature. This feedback needs to regulate actual internal temperature to dialed setting.