Traeger GrillsReviews of traegergrills.com

Total Dissatisfaction with Traeger Customer Service Dear Traeger Customer Service Team, I am writing to express my utter disappointment and dissatisfaction with the customer service I have received from your company. I purchased a brand new Traeger Timberline XL in 2022 and reported a problem with the ignitor soon after. Since then, I have had numerous calls and email exchanges with your customer service team, and despite repeated promises of a resolution, my issue remains unresolved. After multiple missed appointments, a service technician finally arrived at my house today, March 9, 2023, but unfortunately, they did not have any replacement parts with them. This further delayed the repair process and left me frustrated and disappointed. Traeger informed me today that they would send me a replacement part, but I must repair it myself. While I am capable of doing this, my question remains - why has it taken Traeger so long to send me the exact replacement part I requested back in December 2022? This is utterly unacceptable service for a grill that cost me $4,000 I am extremely disappointed by the lack of communication, delays in resolving the issue, and the poor customer service I have received throughout this process. As a customer who has invested in your product, I should receive timely and efficient support when I encounter any issues. I urge Traeger to immediately resolve my issue and provide me with the necessary support to repair my grill. I hope to receive a response from you soon and look forward to a satisfactory resolution to this matter

Had trouble with my grille temperature fluctuating and called customer service. They were very helpful in walking me through the troubleshooting and sent me the new parts. There was no charge for the parts or shipping. The grille works good with replacement parts.

I called customer service and they put me on a 40 minute wait list with some awful loud music playing. Needles to say, I didn't wait. Screw Traeger. If you care, my cover seems to be rotting out. It wasn't cheap and I expected more from a supposedly quality company.

3rd part replacement on my Ironwood grill that is only 3+ years old; customer support does not care that 3 meals have been ruined due to inability to start combined with throwing away pellets each time I've had to empty the hopper. I would NEVER recommend this to anyone based on the high cost of this grill vs. all the issues I've experienced.

I recently bought one of these pro series grills and I regret buying it. These things are really temperamental, and require a lot of little things to get them to cook, and that's not a guarantee you won't have to move to your gas grill half way through the cook. Read the manual, and reviews carefully. I constantly have to clean out all the parts as described in the manual before a cook. They are notorious for dropping heat, and not getting back up to heat mid cook. I only have luck at low temperature cooking. If you want to cook steaks or anything requiring higher heat short cook times, you probably will have to switch to gas grill to get done. I have to also note that long cooks at lower temps are a flip of the coin. When you call customer service good luck getting help soon. Then be prepared for a huge array of possibilities, and work on your part. Read the fixes and possible problems and fixed for this problem, it's designed to make them unable to be liable. In my opinion these feeder grills are so dependent on perfect conditions, and a whole array of precision of the operation, that your going to be very frustrated, and for the price I'd pass on these grills. I'm trying to give mine back, got to wait on manager to get back tomorrow for a decision, otherwise like so many others, I have a pile of junk!

These grills suck. It is a great idea but has fallen short of all expectations. It only operates as an out side wood burning oven that requires 10$ in pellets everytime you turn it on. The range say 165-500. Not even close. It operates very well between 250-400 with lid shut. Not hot enough too grill, too hot to smoke. The WiFi never stays connect and does not pair again without clearing the app completely, removing the grill, and reinstalling everything. In addition, sometimes it requires an alternate phone to long in for some unknown reason. Total disappointment. I have owned the POS for two years and I'm finally giving up with it. I never write reviews unless it is exceptional or a disappointment. Unfortunately these grills suck.

This is the worst company I've ever dealt with. First the grill qualified for free shipping and they charged me $49 for shipping. I contacted them numerous times of a 2 day period and got no where. Finally on the 4th day somebody (mgr) called me and said she fixed the problem and my account would receive a credit. 2 weeks now and no credit. Yesterday my credit card was charged for the grill & shipping. No emails on the order status. I contacted Traeger again to find out the status. A two question chat took over a half an hour to find out the chat person was dealing with multiple chats. Grrrrr. My recommendation is deal with a second party like Amazon or the BBQguys and stay away from Traeger.com

Do NOT buy the Timberline XL. I bought this grill for my husband's 60th birthday as an upgrade for our 885. After approx. 3 hrs on the phone with customer service we couldn't get the grill to stay online or pair any of the accessories. The grill shows the wifi strength as good but evidently the accessories and grill interfere with each. The only way to get the grill to stay online for more than 5 seconds is to unplug the side burner. After 3 hrs tech support had no idea how to fix the issue. I requested a technician be sent out and was told there was no technician in our area. I was told my only option was to call back in 72 hrs and see if they had figured anything. $4500 down the drain. Bottom Line: No, I would not recommend this to a friend