Federico C.
A disaster
I just received a phone that I bought from Trademore (I'm from Argentina). He arrived today. I just turned it on and it asks me for a password (6 digits). What the hell is going on? Can you at least have the dignity to offer me a solution? It's supposed to be "unlocked" because that's how I bought it. IN CASE YOU ASK ME, THE ORDER NUMBER IS #ETKUAQV2O4 I would appreciate a solution soon, or at least tell me what the key is.
Response from TradeMoreMay 24, 2023
Dear Federico, Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced with the phone you purchased from Trademore. Our customer support team has already reached out to you directly with detailed instructions on how to resolve the issue you encountered. We understand your frustration and assure you that we are committed to assisting you promptly. Please refer to the message from our customer support team for the necessary steps to unlock your phone. If you have any further questions or require additional assistance, please do not hesitate to reach out to our dedicated support team. Thank you for your patience and understanding. We look forward to resolving this matter for you swiftly. Best regards, Tradmore Customer Support




