TradeMoreReviews of trademore.com

why is it that there no phones to buy on Trademore I'm disappointed by that

Service was good after I sent my review in I got paid out immediately

I bought an iPhone 11 on the 14th of this month and I’m yet to receive any tracking number for my purchase. Thank you very much Trademore I received my package

I ordered a phone from Trademore.com on February 14, 2020. The site makes the claim on multiple pages that orders are shipped out the very next business day and will be delivered for free in two days time. I received the order confirmation email almost immediately after purchasing the phone on Trademore.com and confirmed that the amount was debited from my bank account. It has been three business days since my purchase and I have yet to receive any tracking information. There is no customer service phone number listed anywhere on Trademore.com and they state that it will take 24 to 48 hours to reply to email inquiries. I am currently waiting in the 24 hour period for a reply. I am very disappointed with my experience thus far and if this is not resolved and I am not in posession of the phone by February 19 I will be seeking a full refund of my purchase. UPDATE 2/25/2021: I received an email reply from Trademore.com stating that the severe winter weather in Texas was to blame for the shipping delay. While this is completely understandable, I was highly disappointed that they didn't take the initiative to notify me of this. Due to the phone being in excellent condition as advertised but their customer service practices lacking, I changed the rating to three stars.

Still haven’t had a order number. I’ve contacted twice & it says they took the money out of my account. I’m worried it won’t show. Especially in the 2 days. Which would be tomorrow. Customer Service, is not good at all.

The good - free shipping, quick analysis, and quick payment for 5 smart phones. The bad - although the same note was in each of the 5 phones sent back, asking for the Mastercard gift cards to be combined into one gift card, this was not done. I now have 5 gift cards (and they are not good everywhere on the internet that takes Mastercards) The ugly - I've got 5 gift cards totaling $171. However, I cannot make a $171 dollar purchase.My gift cards are for $30, $30, $30, #36, and $45. None of them can be combined for a purchase larger than any given gift card. Gary V The above comments are not the end. After I posted them I was contacted by a Trademore rep, and everything was worked out to my satisfaction. While I was not particularly happy with the initial result, I am now quite impressed with the high level of customer service offered by Trademore in their effort to work everything out for me. All of their payments wee consolidated for me, and in a short amount of time. Very good Trademore.

Not such a good experience, very poor lack of communication on their end. I sent in my iPhone 6s in great condition. I never received any emails from them for a while and when they finally return my email. Thy let me know my phone is being returned and they are not sure why. I still haven’t been notified as to why they returned my phone.