TRAReviews of tra.com

BUYER BEWARE!!!!!!! If I could leave zero stars, I would. My husband enrolled us in TRA’s program almost a year ago. We paid them $30K+ to help us get our taxes in order after several years of tragic occurrences that caused us to fall behind. Here’s what they did for us: -inability to obtain US passport -IRS lein filed -state tax levy that froze all of our accounts This is only so far. Every day I wake up, I’m terrified to see what’s next. And NO ONE FROM TRA WOULD CALL US BACK! Yup. That’s what you should expect if you’re thinking about using this company. Then they’ll ghost you. My husband tried getting in touch with these people for months. Our representative, Shane Nauert, completely ghosted him. Alondra Hernandez (949)579-9370 has been left numerous messages and has yet to return my call. DO NOT TRUST THESE PEOPLE. They will take your money, pretend to help, then leave you out pissing in the wind. P.S. after the first round of undelivered promises from Shane, we told them we would be cancelling payments through our bank. We put a stop payment order in for Tax Relief Advicates- as they had been deducting from my account. Well, they went around it and took the money out under TRA instead.

Andrey Krupen was awesome at amending our tax return and saved us thousands of dollars. I recommend Tax Processing Solutions!! A+ Service! I’m a happy customer!

They get 1 only because negative not available, during initial consultation, they advised what would do, go over my taxes 2018-2022, Year 2023 was added later approx 8-9 months later after filed taxes per TRA, had to be included even if wanted to pay separatedly. see if possibly paid too much, once received all information they requested would start negotiating to get me a reduction in amount I owed. I paid them amount requested so they could start. I had arrangements with IRS $200 month which was $60 more than had to pay. Had made all payments on time. Sent TRA ledger what paid before called them & ledger after 13 months showing 2018 was paid. After over year TRA informed me instead owing 18 Thousand now I owed 23thousand. Since I thought this would be over 12-18 months I continued to pay IRS and finished paying 2018 taxes in 12 months, I reminded them had paid year 2018 & had faxed ledger twice showing paid. Requested breakdown showing why increased, instead received paper showing increase over 6thousand for 2022 & $600 for year 2021 no breakdown why. Cooperated sent papers everytime asked. After 1 1/2years believe Jan 2024 was advised ready start resolution phase. Called them back 5-6 months later, they needed more paperwork to proceed. In April 2026 they ready to start resolution phase again, refused to give me information on person to contact at IRS they said who they were in touch with about my case, so I could verify anything in process, because my case manager changed at least 5 times. When I called after 1st supposedly resolution said close to settlement may be able to pay as little as $100. Received call July 2026 said they had 3 options to resolve this I pay $3600.00 1st payment balance over 9 months, 2nd option pay $389.00-$489 month until balance paid, 3rd option over $500 month, I asked what was deduction amount coming off debt was advised no adjustment on settlement installment. I've asked 3 times since then to have person name at IRS, once on phone & 2 times in emails, they negotiated with supposedly these last 2 years, I don't know if they ever talked to anyone at IRS. Received letter from IRS August 2026, thanks for making arrangements to pay off debt. Bottom line 2018 & 2019 taxes paid by me during time TRA was supposedly helping me and instead of owing 18,000, now I owed almost 24,000.00 and instead of paying $200 installment payment I had agreed to pay to IRS before I contacted TRA, now I have to pay $489.00 month and additional fee to set up installment payment which I had already paid before.

Do not go through them. They do not do a damn thing. They will lie to you and claim you owe thousands of dollars to the IRS to get you to pay them thousands of dollars to settle. These tax preparers claimed as a single parent I would owe 18,000 as a disabled vet. Lies!!! The IRS sent me a return meanwhile I am paying them money for months. Go to HR Block or Jackson Hewitt. You will sit for months with no solutions. Now my taxes are extremely late! Now they are justifying keeping my money by claiming I would have owed on my 2024 and 2025 when I never owed a day in my life. Again, DO NOT go through TRA. You will lose out on thousands of dollars for no reason. But, they will try to convince you that you owed all this money. You've been warned.

DO NOT USE TAX RELIEF ADVOCATES!!Stay with or contact your personal Tax Accountant Company!! I called and spoke with Stanley Wu. I informed Stanley of information regarding three years of taxes owed. I felt like I was trapped by the IRS and Stanley reassured me TRA would be able to assist me with penalties and other fees. After paying $600.00 for service, Stanley Wu informed me three weeks later, TRA could not resolve any of my concerns!! Stanley informed me, he would call back the following day with further information but never did! I called and left two messages in two days but Stanley never returned my call!! I contacted my Tax Company and they helped resolve and confirm any issues I had!! TAX RELIEF ADVOCATES is a scam!! Took my money and did nothing for me!!

Alan was professional and courteous. He answered all of my questions and assisted in every way. Highly recommend TRA for those seeking tax assistance.

To whom it may concern I James Swafford would like to thank Brianna Ortiz and the tra staff on a job well done on protecting me and my finances I truly appreciate them on everything they've done and helping me God bless the whole team

Beware and overly cautious if you decide to deal with this company, TAX RELIEF ADVOCATE (TRA), because of my bad experience. I dealt with them for 7 months. I signed an agreement with them but no forms have been presented to me for submission to the IRS. I have paid them a total of $3,545.65 already which is close to 60% of the amount agreed upon. In spite of this huge payment, there was no clear indications that they will provide me the necessary forms or documents for me to decide what need to be submitted to the IRS. My case is not that complicated. I have provided all the documents they require promptly. Lately, every time I follow up my case with their case coordinator telephonically if it’s not a busy signal, it goes directly to his answering machine, as if it was programmed that way. My e-mails/messages were not responded to either. My frustrations with them keep piling up so I decide to block any future payments. Then their billing Department immediately started sending text messages to my phone and e-mail reminders about payment. During the 7 months that I have continuously paid them, they have not produced any document that will assist my case with the IRS. I am giving them a negative review because of my bad experience so think twice if you are planning to deal with them. Tax Relief Advocate (TRA) will just steal your money in helping your delinquent tax with the IRS. TRA is a “SCAMMER”. Now they’re even using other company name of Tax Processing Solutions (TPS) to mislead the public.