TQLReviews of tql.com

I humane what they did to that poor woman & infuriating that they only listened to her AFTER her husband spoke with them, on her behalf....

LOW BALLING COMPANY!!!! In order to stop this ABUSE we MUST come together BOYCOTT this HORRIBLE CLOWN SHOW...it's STRENGTH in NUMBERS!!! They NEED us (CARRIERS) FUEL has skyrocketed through the roof ($6.00 per gallon g in FL) and they had the nerve to offer a rate of $450 for a load from Orlando, FL to Atlanta, GA Math AIN'T Mathing!?!? CHEAP! CHEAP! CHEAP!

Johanna Snyder! I had a very disappointing experience working with TQL, specifically with this broker . Our trailer was held at delivery for multiple days, which resulted in a layover situation. During the time when assistance was needed on her end, communication was responsive and professional. However, once it came time to address the layover and additional compensation, the tone changed completely. Communication became dismissive and unprofessional. We were told not to follow up and that it would be handled “later,” without any clear timeline or accountability. This kind of inconsistency is not acceptable in a professional business relationship. We expect respectful and consistent communication, especially when delays and operational issues are involved. At this point, I would like this matter to be reviewed by a supervisor, as this situation has not been handled appropriately. I hope TQL takes this feedback seriously and improves how these situations are managed.

Stay away from TQL. They are the worst. First they tried changing pickup locations very slyly. Thankfully my partner caught what was going on. When I asked about it he acted very proud that he had only changed it by 20 miles and not a 100. And would not pay any more for the extra 20 miles. I made it clear that I only had an hour and 15 to load or I would miss another load that paid much better. We stayed for an hour and a half and then left and boy did he ever get mad at us. Kenneth Campbell is his name. Honesty and transparency is obviously not a thing with this company.

Drayage Service from Hell. The issues began at the very start of the move and continued to escalate, ultimately causing significant operational disruption and damaging our client relationship. The first issue occurred during the pre-pull of the container, where the driver demonstrated a clear lack of understanding of the applicable charges and was unable to communicate what the charges were or why they had been incurred. This inability to provide even basic clarification created confusion and delays from the outset and reflects insufficient experience to properly manage a move of this nature. The situation then deteriorated further. Without any authorization or coordination, the driver made direct contact with the shipper. This is entirely unacceptable and should never occur under any circumstances. All communication with the shipper must be handled through our team. Direct outreach by the carrier—particularly on a sensitive and high-priority shipment—constitutes a serious breach of professional standards and industry protocol. Even more concerning, the driver attempted to change the confirmed loading appointment to February 5 at 4:00 PM without prior approval, disregarding the scheduled appointment set for February 6 at 9:00 AM. The driver then arrived at the shipper’s facility without authorization, creating further confusion onsite. When questioned, he claimed not to understand English, yet had no difficulty contacting the shipper in advance to request an appointment change. This conduct is highly unprofessional and reflects a clear failure in driver qualification, communication control, and operational oversight. Marcus Cummins (Group Sales Manager) stated " There has been no substantiated proof demonstrating that any business was lost as a direct result of the driver’s actions. The driver did not violate any agreements in place with us or with your organization. As previously stated, our driver did not break any documented protocols or cause any delays is your shipment. Therefore, we have no cause for pursuing a claim with the carrier." he driver made unauthorized direct contact with the shipper in an attempt to modify the scheduled loading appointment without prior approval. The situation further escalated when the driver arrived at the shipper’s facility on an incorrect date, without any confirmed or authorized change to the appointment, resulting in confusion and operational disruption". Despite these events, Marcus Cummins maintains that no issues occurred and that no business relationship was impacted. This position is difficult to reconcile with the circumstances. This experience reflects a concerning lack of professionalism, accountability, and operational oversight. We strongly advise exercising caution when considering engaging TQL for similar services. Avoid QTL at all cost!!

Horrible people and horrible place to work at. Don't give them your business.

They no pay late over you have to fill up a form easy thing to make it complicated and no pay

Just got a load offer from TQL that is honestly insulting to anyone who drives for a living. They wanted 9 pickups across NC, TN, and SC 866 miles total and they’re only offering $1,100. But it’s not even just the driving. Read the fine print they expect the driver to be a manual laborer. They want you to bring your own pallet jack, get out of the truck at every single stop, sort through "ZZ" pallets versus standard ones, stack them yourself, and load them. Basically, you’re doing the warehouse's job and the driver's job for less than $1.30 a mile. This is a 3-day run with all those stops. After fuel and the wear and tear of 9 docks, you’re literally paying them to work. TQL is looking for a lumper with a CDL, not a carrier. Don't waste your time or your fuel on this. They want "professionalism" and "math skills" but they don't have the math skills to realize a truck can’t run on these poverty rates. Avoid.