TQLReviews of tql.com

Our experience working with Mike Owens and Tiara Newbolt (TQL) was extremely disappointing. The load was booked as FCFS with no appointment, yet when unloading issues arose, there was no clear plan, no timeline, and no accountability. The driver was left waiting for days without direction. Mike Owens, who booked the load, was completely unresponsive to calls and messages when issues escalated. Tiara Newbolt was unprofessional and dismissive — repeatedly calling without providing information and disconnecting calls when clarification was requested. Instead of solutions, we were told to “be patient” while the situation continued to deteriorate. This is not acceptable, especially when dealing with a distressed load and a driver in a difficult situation. Based on this experience, I would not recommend working with these agents. The lack of communication and professionalism caused unnecessary delays and stress.

This company is not honest , lies to drivers and shippers. They don't care about the drivers at all. They are cheap . And dishonest. I wont use them again . Alsong as my dispatch tells me before . Lol I usally can tell with there cheap freight

I’ve had a couple of questionable experiences, but every broker has a different personality. People are more prone to complain then give praise so for me: two bad experiences out of 120 loads is exceptional! And TQL can’t be responsible for customers who cancel. The customer is always right! Dear TQL: I am writing to express my heartfelt gratitude for your company and your invaluable assistance in helping me run my business smoothly. Thanks to you, I am never out of work. Your communication is exceptional, your system is flawless, and you always have time for my rookie questions! I want to wish you a very happy holidays. I truly couldn’t do this without you. God bless. Warm regards, Joshua Doyel Godspeed

Scammed multiple loads, I dispatched my carriers with them

This company is the worst company to do business with. Do not ever ever ever ever carry loads for them. We did a load for them back in the beginning of the year and I had to hound the lady to submit the claim. She wouldn’t give me a call back and I called her at least three times. When I finally did get some sort of response. She admitted that the claim hadn’t been processed And it was just submitted at the end of October. I asked her when it was gonna be processed. She told me it was going to be processed in a couple of days. I asked her a week later for an update and I’m told that she doesn’t know when it’s gonna be processed. They are holding $6000+ of our money for a claim that is $633. They don’t have any sort of answers as to when we will be paid. They don’t have anybody who can assist. They don’t have any supervisors who can address the issue. And to add insult to injury, I was told last week that they’re having system issues and that’s why the payments are being held. Only to be told today that it’s actually because of a $633 claim. This company is disorganized and lacks communication protocols. I would suggest that any carrier stay far away from carrying loads with them.

Best broker to work with

TQL pushed hard to earn my business, but I regret giving them a try. After they had already quoted me and I had prepaid (even before pickup), they came back with an additional fee. They weren’t transparent, refused to dispute the charge with the carrier on my behalf, and showed no interest in keeping the relationship. My current broker always advocates for me in situations like this TQL did not. Instead of working toward a solution or maintaining the relationship, they refused to compromise and threatened collections over a small disputed fee. There are many excellent freight brokers out there who value transparency and long-term relationships. in my experience, TQL is not one of them. For anyone looking for a better option, I would recommend Freight Quote.

(0 stars for TQL) I wrote a review a few months ago about TQL and their terrible customer service. They did stop calling for a while, but now they’re calling and emailing constantly again even though we’ve written them and told them we don’t care to do business with them ever. As far as we are concerned, TQL is a predatory call center taking money off the table for truckers and shippers. Beware.