TQLReviews of tql.com

Our shipment was severely delayed, and one item arrived wet, damaged and unsellable. We filed a claim on March 10, 2026. More than seven months later, after repeated written follow-ups disputing the freight and additional reconsignment charges, the matter remained unresolved. On October 23, TQL said the dispute was still being addressed. That afternoon, we received a third-party collection notice with another $132.40 added. An extremely disappointing experience, both in handling the shipment and resolving what followed.

Disappointing Experience with TQL – Load #38872767 As the owner of Segura Family LLC, I would like to share my experience with TQL so other carriers can make informed decisions. On October 22, we accepted a load posted by TQL for pickup on October 23. We received the rate confirmation, completed the dispatch process, received the MacroPoint tracking request, and provided location updates. On pickup day, we contacted TQL several times regarding the freight’s availability. We were instructed not to proceed to the pickup location until the freight was released. We followed those instructions and kept our truck available for the shipment. Later, we were informed that the airline would not release the freight until Sunday, two days after the scheduled pickup date. We had not been informed before accepting the load that its availability was uncertain or that waiting under these circumstances could leave us without compensation. When we requested TONU compensation, TQL declined, citing, among other reasons, that our truck had not been dispatched to the pickup location — despite the fact that we had followed their instructions not to proceed. Our concern is not simply the denied TONU. It is the lack of transparency and the consequences carriers face when they commit their equipment and time to a confirmed load that is not available as scheduled. We believe carriers deserve clear information, fair treatment, and accountability when circumstances change. We have requested a formal review through TQL’s Carrier Relations Department. I encourage fellow carriers to carefully verify freight availability and compensation conditions before committing their equipment. Segura Family LLC

They never stop calling, even after you tell them you aren't interested. Will never work with them in any capacity. Block their phone numbers. Report them as spam. Don't ever make contact with them. I cannot emphasize this enough - this might be the worst company I've ever interacted with.

After hearing how they tried to ruin a employees career after the employee did the right thing and gave two weeks notice and trained someone else to fill his position is what power and money hungry Selfish ppl/companies do, so I'm here to support that employee and leave a honest review!

Completely ignored me after I went to 3 interviews for the company spanning over 3 weeks. I went to 3 different interviews and took tests. The only reason i was told was due to my piercings. I have a dermal, so I guess don’t apply here if you don’t look like a white male. The hiring teams are very condescending and don’t care about the time you spend interviewing and studying for their sales position.

If i could give less than a star I would - I have explored using TQL ONCE 3 years ago. Was given dodgy and improper information about lane rates, cut communication. Asked not to be contacted again multiple times - At this point every 2-3 weeks a new account specialist contacts multiple people within my company and ties my phone lines up trying to do sales cold calls after being told to cease and desist contact. Was contacted this morning after giving a written cease and desist 8/17. I will be approaching my legal team about this at this point. Lies, Harassment, this company blows

Extremely unprofessional experience with TQL. I booked this load, received the load information and tracking, and drove approximately 150 miles to the pickup location. I arrived on time for my 12:30 PM appointment. When I got there, I found out that the load had been given to another carrier — right in front of me. Nobody notified me that the load had been reassigned or canceled. I wasted roughly 150 miles of fuel, time, and operating costs getting there. I immediately tried calling TQL for an explanation, but could not get anyone to answer or resolve the situation. I was not even provided a TONU. If you book a truck and send a carrier to pickup, basic professionalism means you notify them before giving the freight to someone else. A carrier should not drive 150 miles just to discover at the shipper that the load is gone. TQL PO/Load #38161667. Carriers: document everything and be careful. My experience with this load was a complete waste of time, fuel, and money.

Pésimo servicio de Donald Houston - No reconoce el tiempo de espera por un error de ellosNo recomiendo trabajar con el broker Donald Houston. Vine por una carga que textualmente no podía mojarse, pero la tenían a la intemperie bajo un fuerte aguacero. Le advertí que yo no iba a transportar la mercancía en esas condiciones porque afectaría directamente al seguro de mi compañía de transporte.Al final la carga se canceló por ese motivo. Estuve esperando en el lugar y el broker se niega rotundamente a pagarme por el tiempo que perdí allí, a pesar de que el error fue de ellos y yo cumplí con presentarme a tiempo. Falta de profesionalismo total con el transportista.Broker: Donald HoustonAgencia: TQL (MC 322572)Número de carga (Load #): [Pon aquí tu número de carga]Pickup 1 TQL PO#: 37802964 PU#: 94017 ATSB 8000 Saint Bernard Hwy Arabi, LA 70032 8/12/2026 FCFS 07:00 to 15:00