TowerhobbiesReviews of towerhobbies.com

Horrible customer service that lies, and tries to just run around in circles. Payed for priority shipping, usps said 4 days delivery time after item shipped (priority is 1-3) ordered elsewhere same day and products will be here sooner with the same priority shipping from further away! Oh and the website looks like something out of the late 90s

5 stars but due to limits on product stock/availablity vs other sites like ebay makes me want to give a 4... Service,shipping,pricing overall however makes it definitely worth while shopping here! Multiple time purchaser of tower hobbies. Payment plan options are really helpful for people on low budget that can only handle a montly single payment.

Several years ago they were the best, now they are the worst. This company kept me waiting for a Kaos 60 airplane for 18 months and still doesn't have it. They say it will be available for mid March, exactly the same thing they said on December 2017

They use to be pretty good but now they have gone down hill. I bought thousands of dollars worth of stuff of them in the past 6 years.They treated me like crape. There is not much you can do with there discount codes now.Now they won't even honor there own discount codes.I had a Team Associated B6.1 on back order for over 2 months.Back when I ordered it I had a $45.00 discount code I used on my order.Now just a few days before the kits in stock.The B6.1 kit states will not accept any discount codes.Back when I ordered this kit the you could use discount codes on any Team Associated product.I called Tower they would not honor there own discount code on my pre-order and Tower would not ever give me a credit for another item.Tower told me to call Team Associated.Team Associated said that Tower should have honored there own discount code since it was available during the time when I ordered the kit over the phone.Team Associated said that that was something Tower just decided to do and they were jut trying to pas the blame off on them for not giving the discount.I placed my order over the phone with Tower and they promised me I would get $45.00 off on that kit.I canceled my order with them.I pre-ordered the kit with A-main Hobbies.At least I got store credit with A-main Hobbies and they honor all there dicounts and work with there customers.Tower lost my business.

Been using them as my primary on-line source since 2009. Only two problems that required their attention and they were dealt with quickly and to my full satisfaction.

I believe that their customer service is non-existent. They offer no email address. Their phones are only for orders and long distance for me. When looking at products there's a place to ask a question. . .but they never send an answer. A long time ago they were a good company but now I'm leary.

Watch the Scatch and dent items , I was told that they do not have time and it is not worth it to accurately describe Scratch and dent items and the desription is not accurate but it's such a good deal that you should be happy without what ever you get which I think is BS ! I have been a customer for over ten years and spent over $15,000 dollars and they treated me like S*** ! I will not but another thing from them ! This was a manager I talked to also. He basically told me that my business with them means squatt !! I'm done with them. You can buy a item that says box damage only and it be totally destroyed and missing parts and it's not that much cheaper than the full priced item. They have no respect for these items and just throw things in the box and what wasn't that badly damaged before sure is when you get it ! They used to be great then they became employee owned and turned to Crap !! Avoid these people !!!

I bought a bunch of stuff on backorder. Once it was available, the geniuses as Towerhobbies shipped every item as individual packages. This meant I had to pay shipping and import duties on each item. One of the items was $1 and shipping $33. Towerhobbies said it is company policy to send backorders as soon as possible. So even though these invoices all follow sequentially on each order(meaning they were available at the same time), they still decided to ship individually. When I contacted customer care it is as if you are communicating with a robot programmed to say the same things. They are not willing to see your side of the story of answer very specific questions. Worst customer service ever.