TowerhobbiesReviews of towerhobbies.com

I've been a Tower Hobbies customer for just over a year. I have been impressed with their products and their ability to ship most items the same day they are ordered--provided they are ordered in the morning. Their products have always arrived on time or before. I have spent at least $2,000 with them and all products were received in working order. I only had one issue with a part (that came with a charger), and they replaced the defective item at no cost. Their customer service and product support is good, however wait times on the phone contacting them are excessive--at times, over an hour. Recently, they put up a new website that now permits customers to chat online with their representatives. I used it today and it proved much better than waiting on hold. Hopefully, this will increase their ability to provide timely customer and product support. Their new website has been up for a few weeks and is a disaster, Accordingly, it is in need of urgent attention. The site lacks virtually any product reviews, and product information on smaller cost items is sparse. In addition, much of information regarding purchase history has yet to be migrated. Lastly, the ability to make payments on purchases over time through Affirm or "EasyPay" is currently not available. I trust that they will get these issues corrected.

Excellent customer service, Love there product, and I've never ever been disappointed with them.

I placed an international order 12/05/2019, it shipped on December 6th it's been over a month and I am still waiting on my order. Have called Tower Hobbies, have sent emails and their customer service is lousy. My package was supposed to arrive from 7 to 14 days, now I do not want it and cannot process a claim or ask for a refund until the package arrives. Then I have to send it back if I want my money back!! Is my last time buying from them!

Ordered a nce dcc starter set, received product product didn't work . Called customer service they sent me a return label . Sent it back on dec 23 2019. A week later I called customer service and even though it showed it had been delivered back to them they told me it would take 5-10 days to receive my refund. Well as of 4 Jan 2020, still no refund hope it was worth it .

SCAMMED BY TOWER HOBBIES! READ BEFORE BUY IT DO NOT BUY! VERY NEGATIVE EXPERIENCE with Tower Hobbies. I've placed an order on Dec. 10, 2019. The day after, on Dec. 11, 2019, I've called in to verify that my order was shipped, but it wasn't. I've called again on Dec. 12, 2019 asking again if the order was shipped, and they guaranteed me that the order was going to be shipped out by the end of the day. I've paid $56 extra to ensure a faster delivery option. I was going to opt for the even faster shipment method paying over $150 in shipping cost, but the Tower Hobbies operator at the phone confirmed to me that the PRIORITY SHIPPING was going to take about 7 days to be delivered. So, I've followed his recommendation. After 16 days, I still didn't receive the package. I've asked several times a reimbursement for the extra $56 paid, but until now this request has been denied. I've filed a claim to the United States Federal Trade Commission trying to recover at least my $56. BE CAREFUL ON YOUR ORDER

My son is a Science geek and loves to read about space. So I gifted him a Estes Tandem-X Rocket from this site. He is absolutely in love with this product. I will definitely come here again to buy more! Amazing service.

Ordered $500 worth of stuff and qualified for free shipping, “sweet!” I thought. 3 days after ordering I received a Fed Ex tracking number via email. A week passes and the stated deliver by date comes and goes. Check Fed Ex tracking number again, now there is a nice message that USPS will be delivering my order. It still isn’t here two weeks after initial order date. Hell I ordered some hop ups through RC Mart the same day as I made my Tower Hobby order and that arrived 5 days later, from China!! First and last order from TH, hopefully my kids present makes it here before her birthday. Update: package arrived day before my kids B-day so I’m going to add another star, everything was nicely packed in the box. I would order again but not something that I need sooner than later. I’m not expecting overnight shipping but a reasonable expectation in this day and age is to have the box at your door within a week of paying for it.

Placed an order with them and they have trouble with processing a Mastercard payment. No phone call. No follow up email. The order just sat in limbo. It was paid for through paypal backed by Mastercard. I never ever had a problem with Tower until Horizon took over. I now have trouble with payments through Paypal with Tower and Horizon. I should say HAD because I am done with them. Another note for Canadians. They show shipping by postal/parcel when placing the order but when it is being processed they show UPS. We pay minimum handling fees through the post office but we get ripped off on fees from UPS so this is very disappointing. Also free shipping in the USA to members but $shipping minus a 9.99 credit for Canadians just so they can advertise that you will get your money's worth as a member.