TowerhobbiesReviews of towerhobbies.com

No customer service # to call for starters. In this day and Age? Things on site show in stock only to find out after I ordered they are on back order. And found this out from Horizon? Seems like nobody is talking to one another. Very confusing. Tried to cancel another order yesterday after I could get no info on status of item. My account indicated item for 2 days, shows awaiting shipping .Tried canceling again today. They told me it shipped? How.? No emails, Nothing in Spam. I was told my email service was blocking it. Funny how my orders were still coming through email. Also, every sentence from rep ended in "is there anything else I can help you with?" No sorry, no we understand, nothing. Its like nobody over there cares. Very unfortunate and bad experience. Too bad. They used to be great.

Towerhobbies used to be the best online retailer of hobby grade kits, parts, tools and supplies. Around 2018-ish Tower was purchased and the entire consumer experience went downhill from there. I used to purchase from Tower regularly from about 2008 until about 2017 or 2018 when it went downhill. Here are the issues I have. 1. Tower doesn't carry much, they only carry a few brands and what they do have is very generic. I am sure they'll tout that they carry 13 brands or something, but in reality when your looking for an RC car kit for example you'll have like 2 choices at best. 2. Other sites carry a ton of "boutique" and independent brands from smaller companies, not Tower, they only carry the big brands (and not even all the big brands). 3. Their website is awful, try doing a search for something like "tape" and the results you get are extremely limited. I often have to search by part number as I can't find anything on their website. 4. They never have what you need or want, ...guess that goes into #1 above (they don't carry anything). They seem to be focussed on the 1st time buyer who doesn't know much about the hobby so can just go to the site pick something and buy it. For the enthusiast this site doesn't offer a lot. Sadly Tower used to be the best, not sure what happened internally, but i'd say they are among the worst now. :(

Tower Hobbies just lost another $250 order due to a troublesome bug in their online checkout form. It's impossible to fill in the "state" field in the address form, either by autofill or manually. The drop-down menu function for state selection is also kaput. The shipping choice selection form is missing completely, so of course, checkout can't proceed without a valid shipping method selected. We tried and failed twice over 2 weeks. Now I have to issue my customer a cash refund until I can locate the particular ARF Fockewulf model he wants us to assemble to RTF (ready to fly) for him. I showed him the excuse banner Tower posted on the site, but that's little help when dealing with an impatient RCer who's ready to spend and fly ASAP. They need to upgrade their IT talent because the website is a mess compared to how convenient and easy it used to be.

Received a damaged plane. Tried to contact customer service via email and automated service but never got any response. I will never purchase anything else from Tower Hobbies again. Definitely not the same company from the 80s and 90s

Shipping problem have been a 3 year problem for me, when product is damaged or of poor quality, they have done nothing for me, NOTHING. Damage on product they say" we will take care of it" they have not , EVER. So after 5 years i now order things i can afford to toss in trash. More to my local hobby shops and we have only 3 in Detroit and they are 20 miles away. I would post pic of a many planes, left in the rain for hours by their shipping company they use, and do nothing to help make sure the product arrives in good condition. I have talked to them till im blue in the face and no respect for my 5 to 6 k i have spent there. And stop catalogs. Im done

I believe that their customer service is non-existent. They offer no email address. Their phones are only for orders and long distance for me. When looking at products there's a place to ask a question. . .but they never send an answer. A long time ago they were a good company but now I'm leary.