TOV FurnitureReviews of tovfurniture.com

A+ customer service and furniture! I cannot be more pleased with my purchases from TOV and the customer service that I received from Tori! She assisted me in exchanging an item that I did not love for the one that I really wanted. She went above and beyond to help me and was very kind and patient. I got a new king size bed with storage that is amazing, waiting to receive my new dresser and night stands - so excited! There is a local store where I live that is selling the same furniture for almost double the price - so glad I found TOV!

Purchased furniture and fell in love with the brand the quality and the service received. The packaging not only great but also so personable and fun. The furniture is great quality and beautiful. The customer service is always pleasurable too.

Extremely disappointed with the quality and service. My ottoman arrived two months late and was delivered damaged with a sunken, defective side. The company is now refusing to honor a return because of a strict 48-hour claim policy, showing zero flexibility for their own shipping delays and poor quality control. Unprofessional and poor quality products.

This is the worst company I ever bought something from . From the first deliver they send the bed with out the main piece. And one of the parts came with black stains on it . It took them one month to send the piece. We paid to assemble the bed and they didn’t give us the money back since we had to do it ourselves. they said that they will send cleaners for the stains and that also didn’t happen now when we don’t want the bed anymore they will not allow us to return it. Do yourself a favour do not buy from this place.

TOV is not only an amazing online furniture store with fab products with great price points, it also has THE BEST staff. They go out of their way to make things right and ensure the customer is happy - even reaching out directly with updates and follow ups. Very professional, genuine, caring and kind - especially Stephanie!

As a decorator I’m always looking for new resources. Found this cute side table on Amazon. It came very well packaged. It was heavy, which was one of my needs. Table was in perfect condition. I want to thank Mark from customer service for so helpfully answering my questions. I Will look at the TOV product line for future needs.

I ordered a coffee table that was currently backordered. Since then, the product has gone on sale, and I wanted to know if the price could be adjusted. Fortunately, it was! The representative I spoke with, Niko, was incredibly helpful and made the process a pleasure. I eagerly await the shipment of my item.

I had a great experience with TOV Furniture’s customer service, thanks to Mark. After purchasing a dining stool, I noticed it went on sale shortly after and reached out to see if a price adjustment was possible. Mark responded quickly, followed up within 24 hours, and kept me informed every step of the way. He was professional, responsive, and truly committed to resolving my issue and he did so in a timely and seamless manner. I really appreciate the support and the care he showed throughout the process. Excellent customer service like this makes a big difference. Thank you again, Mark!