TOV FurnitureReviews of tovfurniture.com

Awful experience. Received stools that were much too narrow for an Average person to fit in properly. My designer had said TOV takes full returns because that was her experience 6 months prior. Apparently they don’t any longer…they take 20% restocking fee, charge you for shipping and only provide store credit. Complete and utter rip off…they clearly can’t stand behind their products. Stay away!! While they made an exception for me after many emails and phone calls, they still charged $450 for a $1200 product. Extremely disappointed and I will make sure I provide this feedback to as many customers that are out their.

Mark was kind and very helpful during the entire process placing my order. He sends me updates on the progress with shipment. Highly recommended!!

Response was quick and they emailed me exactly what I needed for my client.

I love TOV Furniture! Everything is so cute, and I had such a great experience. Mark was super helpful with helping getting my delivery sorted out and I really appreciated all of his help and great communication. Thank you again Mark!

Great customer service and great products at amazing value. They all look great in my home

Very disappointing experience. I was told the items were in stock, only to find out after placing my order that everything was on backorder. Then, on the scheduled delivery day, I was told the truck broke down and the next delivery wouldn’t be for another two weeks. Now, nearly three months after placing our order, we still haven’t received the items. At this point, I honestly have to ask: is this a scam?

Horrific customer service. Mariellea, who stated she was the manager, refused to take back my chair after I was previously told by a representative that the chair was out of stock and that I should purchase the same TOV chair from another retailer, with no need to return the original order. After an unnecessarily long argument, despite the fact that the chairs had not even been delivered, she initially insisted that I would have to keep them. She eventually agreed to a return, but only with a 20% restocking fee plus shipping charges. The entire experience was incredibly frustrating. Mariellea was rude, unhelpful, and showed no interest in resolving the issue fairly. I have purchased many items from TOV in the past, but after this experience, I will never order from them again. I am extremely disappointed with the level of customer service I received.

Really disappointing experience. The lamp I received looked noticeably different from the product shown in the listing video. Different proportions, different-looking rattan material, and an overall much cheaper appearance in person. I completely understand that handmade items can vary slightly, but this went far beyond normal variation. What frustrated me most was the response from customer service. Even after providing detailed comparison photos and explanations, I was told the item was “within manufacturing standards” and would still be subject to both return shipping costs and a 20% restocking fee. Unfortunately, this experience completely undermined my trust in ordering from them again.