TOV FurnitureReviews of tovfurniture.com

We ordered the same exact side table from TOV to expand our furniture collection. Unfortunately, hidden in a bottom tab and not at all displayed in a way that would make them seem transparent with their clients, there is a disclaimer that says the measurements of the items can be 'up to two inches difference' which is ridiculous for when a vendor needs to add additional furniture to their existing inventory.

I’m very pleased with my TOV experience. After admiring vibrant green chairs at a local business, I learned they were from TOV, looked them up, and made my first—and certainly not last—purchase. TOV’s inventory suits every interior style. I loved many pieces but chose the Bristol Park bed and Scarlett Grey Ottoman. Stephanie, my TOV representative, provided excellent service from purchase to delivery, patiently answering my questions and putting me at ease. As a result of the bed being on back order, it some time to arrive, which allowed me to exchange the ottoman for the beautiful Havanna Blue coffee table. It worked in my favor. It was worth the wait. From order to delivery, TOV provided first-class service.

Tov furniture has amazing customer service I highly recommend then and good quality products 👌

They send me wrong manufactured sofa and they offer me 350$ to keep that as is.When I call them they told me that they can replace it for me.When I told them okay let’s replace it they told me that I have to pay for the delivery and put the wrong sofa back to downstairs.I already pay someone else to put that sofa there on the first place and I told them that I cannot pay again someone to move the wrong sofa back to downstairs and put the replacement sofa back downstairs.They told me that they cannot provide me anything bc of my inconvenience.Awful Aftercare team Lead(Her name was: Salena)She doesn’t want to help.I have 3 living room and all of them are from Tov furniture before this happen I loved Tov but after all that inconvience and they are not helping me and they are trying to get more money it’s a thievery.She told me that she cannot help me because I already accept that on terms and conditions.Awful and unprofessional also when I told her that I want to talk with someone further that her she keep me me different answers and she keep cutting my answer.When she finish talking I start taking and she kept cutting my sentence when I told her please don’t cut my sentence she told me ‘you were keep cutting my sentence’.Tov Furniture I have all the recording and evidence I can provide anything you want.I try to not write a bad review but she wanted that.

spoke with customer service team about the delivery of my marble stone table with the representative Mark he was very pleasant and told me from detail how my delivery would come about and how he would text me or call me when that process would happen. i didn’t receive my product yet but i’m sure by the review s its going to be absolutely beautiful. this is my first time dealing with this company . thank you Mark

The furniture people were great. They lifted up two flights of stairs put it in my bedroom and look immaculate. The dresses look so beautiful. I recommend people to buy your furniture and they delivery service is great. My daughters are so happy. They have the beautiful new dresses.

Customer service was incredible from the shopping experience itself (they went out and took pictures of a few tables for me), through shipping (many comms) to the white glove service who hauled 500lbs of table up two flights and assembled all in 30 mins! On a Saturday! Table is beautiful and a tremendous value (same table selling for $1000’s more elsewhere). Will definitely be buying through TOV again!

I ordered some very expensive coffee tables, which arrived in the best packaging I have ever seen in my life. The packaging was not damaged at all unfortunately, the marble top of the large table has three horizontal scratches on it, running across the vein of the marble. No way I’m packing this back up and sending it back in. The scratches obviously occurred either before packing or while they were packing.