TOV FurnitureReviews of tovfurniture.com

MJ was super helpful in providing advice to help me remove an unfortunate stain on my beautiful couch! Love TOV’s designs and service.

Horrible company with cheap furniture. They sent me a couch with a leg that was too big so the couch started sagging. Then they sent someone to repair the couch and cut the leg which is was denied. Instead the repairman put a hole in the couch, put a random leg and the problem insisted even with all that. Then they sent me the wrong couch and leg again. Avoid this company at all cost, horrible quality from china. Looks cheap, feels cheap and poorly made. Update: Your response is riddled with inaccuracies and attempts to deflect responsibility. The manufacturing defect was evident from the beginning, and your so-called "solutions" were nothing but inadequate stopgaps. Sending someone to "cut" the leg is a laughable attempt at a fix, not a professional solution. After waiting three months for a proper resolution, I had no choice but to make do with a botched repair because I have a business to run, unlike TOV, which seems to specialize in running things poorly. Your claim of the couch being used commercially is a desperate excuse to cover your tracks. The fact remains: you sold a defective product and did everything in your power to avoid taking responsibility. Your customer service is as flawed as your furniture. When it was delivered, in the photos provided you can see the leg was longer than the one “cut” by your idiotic repairman. You’ve provided a flawed product along with flawed service. Cheap ass furniture and it shows.

Ashley was AMAZING!!!! She went above and beyond to make sure my order got delivered and placed. I was moving from Chicago to New York and ordered a dresser and she made sure it was delivered on time personally. She also went out of her way to ensure the delivery went smoothly since my New York apartment was a walk up and check up on me after my dresser was delivered. She was super helpful and has unbelievable customer service!! I will be ordering more furniture from her!!! My dresser is sooooooo cute and great quality. If I could give this a 10/5 I would!!!!

Let me just say, Im not the average customer. My exceptions or high, and I must give the BIGGEST shout out to TOV and LAURYN for her above and beyond superb, caring, and going above customer service. Not only is the Furniture outstandingly beautiful but so was the care given to me as a person, not just a number. LAURYN YOU ROCK AND TOV YOU GOT A CUSTOMER FOR LIFE.

Rena, The associate who has been tracking my order, has been a refreshing experience in today’s world of customer service anywhere. I can’t say how much I appreciated her immediate follow up to my questions. I haven’t seen this kind of Customer Service in years. Thank you so much, Rena. You’re a great asset to your company!

I bought a couch for over $2000. And it has been the WORST purchase. Feathers are EVERYWHERE, the pillows lose feathers like crazy and have significantly flattened down. I attempted to leave a honest review on the company site and it is blocked every time. Please do not trust these reviews.

Wow!! We had the pleasure of ordering some of the best furniture for our office. The quality and speed we received made us feel like VIPs. While I would recommend their all-star, Stephanie in particular, it became evident that Stephanie is on a truly amazing team. Reviews are nice but referrals are even better. This company deserves both.

The dining table I’ve ordered was the nicest, most unique looking and sturdy table I have ever purchased! (I’m in the real estate/staging/design business…) Also- the white glove service provided was exceptional! Highly recommended!