TOV FurnitureWelcome to TOV Furniture! Your source for Chic, stylish, and affordable furniture.
TOV Furniture (tovfurniture.com) has 237 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Roxanne
I was working on a project for a client out of the country. I needed something last minute from their furniture inventory. Stephanie was so personable and helpful and went out of her way to help me make my client happy. First stop in the future for sure!!!!
Eric B.
MJ was so helpful!! We had some transit damage to one of the chairs we ordered and we have a replacement coming ASAP. Great communication from the team and we couldn't be happier with the quality of the chairs that came in.
Response from TOV FurnitureAug 20, 2024
Thank you so much for the kind words Eric! We're thrilled to hear that MJ was able to assist you quickly and that you're loving the quality of your chairs. We’re here to ensure everything arrives just right, so it’s great to know we could make it right for you. If you ever need anything else, don't hesitate to reach out—our team is always ready to help!
Kelly A.
Although I haven’t received my first TOV order I wanted to be sure and thank TOV and specifically Aaron, Aaron has gone above and beyond to provide excellent service and has assisted me in furnishing my space. I will definitely continue to use TOV . Beautiful furniture I can’t wait to see it in person!!!
Response from TOV FurnitureAug 16, 2024
Thank you so much for your order! We're thrilled to hear that you're excited about your new items—they're going to look amazing in your space. Your kind words truly mean a lot to us. Our goal is to make every shopping experience great, and we're so happy to hear that Aaron made yours extra special!
Michael A.
I am writing to express my appreciation for the outstanding service provided by Mariela from TOVFurnitures. Mariela efficiently handled the replacement of damaged items, demonstrating remarkable speed and ease throughout the process. Her professionalism and responsiveness made what could have been a cumbersome task remarkably straightforward. I am highly impressed with Mariela’s dedication to ensuring customer satisfaction and would like to commend her for her exceptional support.
Response from TOV FurnitureAug 8, 2024
Hi Michael! We are so happy to hear that you had a great experience with Mariela! Thank you for placing multiple orders with us, we can't wait to work with you again.
Susannah
TOV has absolutely killer customer service. My order was shipped in record time. When the carrier had difficulties delivering to my townhome, Dean took matters into his own hands and got the delivery back on track! His professionalism and perseverance truly made me a POV customer for life. When I received and assembled my bed, unfortunately I was shipped slats for a king bed and not the queen bed I’d ordered. Dean was again quick on the draw and spent an entire day bending over backwards to find a solution. I am so thankful for his help! Of course, I ADORE the 2 products I ordered and am so excited about my new bedroom decor. Thank you TOV, specifically Dean and Ashley, for your great customer service!
Response from TOV FurnitureJul 29, 2024
Hi Susannah! Thank you so much for this great review and we are so happy that we were able to quickly get the correct parts out to you in a flash and that you are enjoying your new bed! Thank you for saying that you will be a TOV customer for life- we can't wait to work with you on your next purchase.
jquaglietta
Chase and Mariela were a big help. They kept me in the loop on a product I’ve been wanting that was out of stock and worked hard to process the order. Chase was informative and very kind as well. Thanks TOV! I’ll be ordering more!
Response from TOV FurnitureJul 18, 2024
Hi Jordan! Thank you so much for the kind words! We are so happy that Chase and Mariela were helpful to you. Looking forward to working with you on future orders and we know the product will look great in your space!
Norma
Great customer service. Thanks Ashley! Also love my Blossom Travertine Dining Table.
Response from TOV FurnitureJul 15, 2024
Hi Norma! Thank you so much for sharing your feedback from your great experience with Ashley! Enjoy your blossom table- that is such a pretty item and we are positive it looks amazing in your space!
Ryan N.
We purchased a coffee table, dining table, and stands from TOV last year. The coffee table arrived very damaged which TOV resolved with us immediately. However, the dining table was assembled by the delivery company and seemed great at the time. However, recently when we merely tried to move the 72" Arianna dining table a little, we heard a crack and the pedestal has been wobbling since. At closer inspection, the pedestal was cracked all around. We believe it was delivered this way and not disclosed by the delivery people. The pedestal must have also been damaged in transit or during assembly because there is no reason it should have cracked like that upon trying to move it. When we contacted TOV about this, they denied any remediation since our 1 year warranty ended 2 months ago. They also do not have any replacement pedestals so now we have a $1400 cracked and wobbly dining table.
