Touch of ClassReviews of touchofclass.com

After reading the reviews here, I was very skeptical about ordering. Especially because the item I wanted was about $400 for a kitchen rug. The problem was that this rug was exactly the pattern I was looking for, and I couldn't find anything comparable on the entire internet. I had a really hard time with such a high price for a kitchen rug, and the poor reviews on this site made me really think hard. In the end, I pulled the trigger and bought it. The rug arrived on time, and in good condition. But the real surprise was that the quality of the rug far exceeded what I expected. I expected a printed pattern, but instead, the pattern is beautifully embroidered, and the material is HEAVY DUTY. I expect this rug to last for many years. I originally thought that the rug was way overpriced, but now I see why it was so expensive-it is a high quality item. The material is far to thick/heavy to put in the washing machine like I did with the rug I was replacing - it will have to be shampood when cleaning is needed. Overall, this purchase has far exceeded my expectations.

Customer service at this company is not at all helpful and they clearly don't care about repeat business!! I ordered a set of curtains and 4 valances. I received 2 left curtain panels due to a "manufacturer error" and since there is a printed border along each side, it would have looked silly to hang 2 left sides. I contacted the company and initiated the return. I then reordered the set of curtains and again paid for shipping. To get the order I was hoping for, it cost me an additional $11.15 and the company refused to provide a refund. They would only refund the cost of the returned curtains with "prorated" shipping. Why should their mistake cost me more money?? Very frustrating!

I paid $17.95 to receive a $361 order for a bedspread and some pillows. They charged me $27 to give me a label to return. That is ridiculous! They were going to charge me another $16 to return one of the pillows that another vendor services for them... this is crazy. They still owe me $11.89 and have now lost my future business. They do not have an amount in their Return Policy like other businesses do.

If you have a return, they charge you more than when they ship your item. I do like the product I purchased (the size just wasn’t good for where I wanted it), hence two stars instead of one, but when you charge me $16 to ship it and then $25 to return it, that has stopped me from ever purchasing from them again. Too many places offer better shipping options and I can do without for such a price increase. I’ll pay more to UPS or FedEx if I have to just to keep them from benefiting from the extra costs of returns when they’re probably sending you a $5 shipping label for $25. It won’t make or break them (or me) but maybe this review will slow shoppers from purchasing here is they have doubts on what they want to trial purchase.

Purchased an area rug (not cheap) from them. Received the rug, it was puckered and when I called them they told me to take it outside on a sunny day and let it lay in the sun! Can you believe it? Then to make matters worse, I am having one heck of a time getting my refund. I have called three times and they are full of crap

Great products if you don't mind that they don't ship on time. Placed an order, allowing ample time for shipping, and the order did not leave the warehouse a week later. 17 minutes on hold to be told "we will write up a ticket" with no hope as to when or if the order will ship. It is no fault of Fedex if your warehouse doesn't create a label and pull the order. Beyond dissapointing.

CAUTION No support or response from anyone after two emails to customer service. Appears they have no need to respond after their 45day (everything) return period. Beautiful and unusual products but you pay a premium for them. All I wanted to know is if there was a manufacture warranty that goes beyond their 45 days. Anyone want to buy a beautiful clock for $69.00, doesn’t work anymore but its only 6 months old!

This is Part 2 of 2 related to my HORRIBLE experience with Touch of Class (TOC). I recently built my new home (2-Story), moved-in, and decided to personally design my window treatments and started ordering through Touch of Class. This was my second order placed at TOC, as my first order went so smooth. On April 18, 2023, I quickly placed my second order and waited for my 2-Panel Corwin Gray Semi-Sheer curtains to arrive. Unlike the first order which arrived within a few days, the curtains NEVER ARRIVED at my current address. When I tracked FEDEX, the picture reflected the package sitting at my old address (I no longer have access to property). TOC on-line automatically filtered an old address based on the receipt sent to my email. Both the SHIPPING and BILLING address was auto-filtered with the old address. The PROBLEM is TOC should not have been successful at Billing my Credit Card if the address was incorrect. Someone at TOC must have taken the time to research and changed my Billing address (from a previous order) and charged me for the product and just mailed the product from their warehouse to an old address. SOMEONE (FROM TOC) SHOULD HAVE CONTACTED ME TO VERIFY BOTH ADDRESSES WERE CORRECT BEFORE SENDING OUT and TAKING MY MONEY! This is a QUALITY ASSURANCE problem and for me an INTEGRITY problem! Although the purchase total was $63.06, it is not about money; but, PRINCIPLE and INTEGRITY! BLUF: Merchandise or Money Back!