Touch of ClassReviews of touchofclass.com

OH MY GOSH!! Looks like I am just one of the many people who were taken for a ride by Touch of Class. I ordered six large patio panel drapes that turned out not to be as described or shown on their website. Poor quality fabric and craftsmanship. Wrong color. They charged me $60 shipping to send them to me and $35 (pre-paid by me!) shipping to send them back, and then deducted those amounts from the refund. It cost me just about $100 to find out what I should have determined before doing business with this outfit. DON'T! Looks like the BBB is shaking their tree. We should all go there next.

Nothing can help them. They are a sham and that is why there are hundreds of reviews if terrible quality of items as well as awful customer service. BBB needs to get on this.

If I could give Touch of Class zero stars, I most certainly would. First, I received my curtains in a destroyed package and the plastic packaging was even ripped. Therefore, I threw it away. After this, I attempted to live with the curtains but they're just so cheap. They don't hang flat and stick out in my walkway. The wrinkles don't come out with ironing or steaming. The fabric is cheap and rough. Definently paid $200 for junk I could have purchased at Big Lots. On top of that, I couldn't return it for anything but a credit because I didn't have the destroyed packaging it was delivered in (were they going to tape it up and resell it???). Why would I want a credit for a company that sells inferior products and doesn't stand by a return when they sent what was already somebody's returned package to me in the first place?? Please save your money and time and don't shop with these crooks!!

I am very disappointed with quality and service. I ordered the Elegante Comforter set, plus matching Curtains and Swags. Cost was nearly $900. That was a lot to me. The curtains and swags are basically, cotton sheets. Just the curtains & swags were over $500.00 and Not at all what was pictured online. The shipping costs for all this was $100.00 and is not refundable, plus I have to pay shipping to return these VERY poor-quality curtains (sheets actually)!! The comforter set they will not refund at all, they said, because I had the Shams monogramed. They could still refund the Comforter and Bed skirt, even if I had to absorb the cost of shams, but have told me said "No." The experience has been unreal and a hard, expensive lesson. The comforter is supposed to have tufts on the top but within 1 day the stitching is so cheap the tufts are gone and its flat. And without the matching curtains the Comforter Set is a total waste or loss -- since they refuse to refund it. I wish I would have read the reviews before I ordered from Touch of Class. A hard and very expensive experience. I am not exaggerating when I describe the curtains as the equivalent of a bedsheet. It is definitely FALSE advertising, and they won't do anything to help rectify the situation. Very sad.

First I want to say that this company was on point with me. My issue was they mailed out my product via FedEx they picked it up and delivered it to the wrong address. FedEx sent me in circles and was not very responsive they gave me a conformation number and never followed up. A few days went by and still no response since it wasn’t the company’s fault (touchofclass). I pressed FedEx with no results. I called this company and they responded right away and worked with me they were very nice also they told me if the product wasn’t found they would file a complaint with FedEx and just replace the product. They stuck with me and worked with me to the end. I was very happy with their customer service and will buy again. Thank You Touch of Class. I don’t know why some people left such bad reviews because that wasn’t my experience it was all good.

Touch of class is my local and favourite restaurant. Great restaurant; delicious food; very efficient service....guaranteed delivery within 10 mins of ordering. Owner is very pleasant. Valerie

Slow customer service. The table had damage to it when it arrived. I sent pictures, but with no response from the company. The name should be changed to 'No Class'.

I ordered seven items for my new home with an order total over $1,000 before a discount. The product quality varied but generally the prices were high for the value received. Shipping isn't a deal of course and you're on your own returning anything that doesn't fit your space or decor. While the customer service staff were always nice it was absolutely clear their technology is way behind most vendors. They cancelled my order because their payment software wouldn't accept my credit card without associating it with a zip code I never used for the card. I couldn't figure out why that was but the fact that they decided to cancel then re-entered my order meant I couldn't see my order on line. Then Fedex got creative and took some of the items from the city in which I live and literally shipped them across country and gave them to someone in the zip code Touch of Class assigned to my credit card. One item was coming weeks late so it apparently wasn't in the initial charge I saw on my credit card statement. That makes sense but I couldn't reconcile the amount on my credit card statement without the re-created order (which never matched the original). The new order had higher shipping and it took four requests over a week and a half period to get a document they claimed was the final order. For the items I returned (via Fedex w/tracking per their requirement) they never acknowledged receipt. During one of my many calls to resolve the billing questions, I confirmed it is not their practice to let customers know they received your item in acceptable condition (original packaging, new condition, etc.). You must wait for your credit card statement. This company is simply too much work for the quality and outcome.