Touch of ClassReviews of touchofclass.com

I ordered rugs (called westbury runners) which were not straight and had a very thin backing. After returning them at their expense, Touch of Class replaced them. After 1 wash the rubber backing is all torn and shredded and detached from the nap part of the rugs. I didnt call the company because its just a poorly made product and appears to be a bad batch of rugs. The disappointing part of this story is that I ordered these same rugs 5 years ago (different colors) and they are still PERFECT, well made, have never shredded when wash and I love them.

I paid $17.95 to receive a $361 order for a bedspread and some pillows. They charged me $27 to give me a label to return. That is ridiculous! They were going to charge me another $16 to return one of the pillows that another vendor services for them... this is crazy. They still owe me $11.89 and have now lost my future business. They do not have an amount in their Return Policy like other businesses do.

If you have a return, they charge you more than when they ship your item. I do like the product I purchased (the size just wasn’t good for where I wanted it), hence two stars instead of one, but when you charge me $16 to ship it and then $25 to return it, that has stopped me from ever purchasing from them again. Too many places offer better shipping options and I can do without for such a price increase. I’ll pay more to UPS or FedEx if I have to just to keep them from benefiting from the extra costs of returns when they’re probably sending you a $5 shipping label for $25. It won’t make or break them (or me) but maybe this review will slow shoppers from purchasing here is they have doubts on what they want to trial purchase.

Purchased an area rug (not cheap) from them. Received the rug, it was puckered and when I called them they told me to take it outside on a sunny day and let it lay in the sun! Can you believe it? Then to make matters worse, I am having one heck of a time getting my refund. I have called three times and they are full of crap

Ordered King Bedspread due to oversize options. Not cheap but have always used my bedspreads for years so I was willing to make investment. Unfortunately, the quality of material is poor and, when professionally washed, it literally came apart at seams and pilled up. Looks horrible. We've had for almost a year and I am looking for replacement.