Total Wine & MoreReviews of totalwine.com

Overpriced liars. Just jacked price of Conundrum red wine by $3/bottle. They claim they will price match but you have to drive to the store. What if you can't drive? Is this a violation of the ADA?

I normally go to Total Wine about once a month to purchase my beverages, today was my last visit. I am done with the poor customer service, had to argue about a discount after purchasing a case of wine, then cashier decided to shortchange me $5.00. When I called him out, he grabbed the cash from my hand, recounted and then added what he didn’t give me and handed back rather disgusting. When trying to find things, employees were too busy socializing or on their phones. I am done!

I went into the store one time on my lunch break to look for some different types of beers when I entered the store these people literally walked and locked up all of the expensive liquor right in front of my face this store is trash and I never ever bought nothing from them in the last 15 years

Ordered 14 cases of beer and had it delivered. Upon delivery I discovered that I had ordered cans instead of bottles. My mistake. I called the store (Wesley Chapel) and they said to come in and I could exchange the cans for bottles (same price). I got to the store and the they would not let me exchange cans for bottles. They said they have to issue a refund on the entire order, which could take up to ten days to get My Money back, and I would have to make another purchase if I wanted the bottled Beer. The Customer Service Lady was Rude to Boot! This should have been a simple exchange right away. Not involving Me having to make another purchase and waiting up to TEN Days to get MY MONEY REFUNDED from the original Order. They have now lost Me as a future Customer!

Ordered a custom engraved bottle of champagne for delivery. Never arrived and a "FedEx" investigation was started. Three calls to customer service and the issue is unresolved. Each time I was told that the shipping department would be in touch. Never heard from them. I won't be back.

I bought on line 3 bottles of Campagne Moet & Chandon there were casi no bubbles Did they provide me with bottles that were long time on their stock?

Walked in saw Rick asked for 2 bottles of wine. He told me to wait I did for about 5 minutes while he got Linda she came and went directly to a male white customer who was walking by when clearly I was standing there cart in hand waiting. Rick was crest fallen I just walked out. Bought nothing. Very bad experience. When are people gonna learn? Stop and ask. I will not be going back will drive to North Miami. Rick you should have stepped in.

We shopped the Brentwood (Nashville), TN store the morning of 10/13/25 for our daughter’s wedding! Our experience with the employees was fantastic. We went in overwhelmed and left confident in our selections. Craig helped us with all of the Spirits! So so knowledgeable and helpful. Another employee helped us with wine selection and that was also educational and helpful! Additionally, other employees were available to help us grab cases, answer misc questions and checkout! A+ from beginning to end! I will return!