Total Wine & More is listed under Beer & Wine.
Total Wine & More (totalwine.com) has 198 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Josh K.
Ordered 4 bottles of wine a 2 bottles of liquor and had 2- 12 packs of beer delivered. Sent it back and the only option is to have it delivered tomorrow. Not thinking it will be correct tomorrow either but we shall see.
Scheckey
The Huntington Beach Total Wine is one ofthe best of all the TW stores. Ben was so incredibly helpful, knowledgeable, patient & kind. I will make an effort and drive the distance to shop there again.
Heidi Z.
Good selection, good prices. However, looking to pick up another bottle of pomegranate liquor, sales rep recommended their house brand (which is supposedly made by a higher end producer) as a good buy. Used it to make a pomatini and it was awful. Tried it a second time, adding a little more liquor, and still awful. In addition, a few drops ran down the outside of the glass onto the bar top and left a bright red ring which required scrubbing to remove it. That suggests there is not much of a pomegranate in the liquor, it's all tasteless red dye.
Dean B.
Their online ordering and delivery need to be completely revamped. Most of the time I try to order the cart doesn't work, I tried a few different browsers. I did finally get the site to work and place an order for delivery the next day. Then realized I needed to adjust the delivery time. You can't easily do that. I had to call customer service, they can't change it either, they have to cancel the order. (then told me 7 to 10 days for a refund...what?) I then tried to reorder, but cart not working. I gave up.
Michelle M.
Do not work for this company. If you push sales and enrollments you will be fine even to customers who do not want it. If you do not get a certain percent then you get talked to and let go. That's exactly what happened to me. I refused to make people sign up for rewards so that didn't give the GM his bonus therefore thru let me go even after telling me that everything was good during my performance reviews. Everything is based around money and numbers. The higher the money's, the bigger the bonuses for the GM of the stores. That's all is based around.
Heather L.
Received incorrect order. I contacted them, customer service representative was very helpful & friendly. She said Total Wine would come to pick up the incorrect order, and drop off the correct one. 20 minutes later I get a vm asking to send photo proof of the incorrect order and receipt. After emailing them I receive a response literally asking for the information I sent. As of today the amount has been credited. They never showed up to get the incorrect order. Won’t be shopping here again.
Lesley M.
The saving grace of my negative experience at Total Wine is this experience led me to discover a new place to shop for Spirits. A rude middle aged gum smacking blonde employee decided to spew her foul venom at me. Since negativity is contagious this miserable creature was successful in getting me out the door as fast as I could pay my bill A professional and polite employee (Victoria) checked me out.
Tiffany T.
How stupid?? Had a delivery of several boxes of wine....They literally placed a delivery sticker over the place where you open and dispense the wine. Had to use a hammer to break in. Come on...use some common sense.
