Total Wine & MoreReviews of totalwine.com

The coupons they advertise and give to their members are nothing but a bait and switch routine. They have great stock. Their in store coupon signage is mis-leading and NEVER have I gone in there and been able to use any of the coupons. It's always "this coupon doesn't apply to that bottle of wine or spirits" yet the coupon never gives any restrictions. Very mis-leading. I just go somewhere else now unless there is a rare bottle I'm looking for. Too bad, it is a great store but very bad PR.

This place sucks, sent our 21 year old son to pick up an order and they wouldn’t give it to him because there was a 20 year old also on the car. Really, he’s an adult at 21 with ID. Your policy sucks and was made by idiots. Palm Beach gardens

NEVER GIVING THIS PLACE OUR BUSINESS. WHERES YOUR SIGN OUTSIDE THAT SAYS EVERYONE MUST HAVE THEIR ID????? WHY ARE YOU SELLING TO PEOPLE WHO BRING KIDS IN THEN???? THATS THE SAME THING! SHOULD ONLY MATTER WHOSE PAYING. MY ID IS EXPIRED BUT I'M OF AGE THAT SHOULD BE VALID ENOUGH!! EXPIRED JUST MEANS CANT DRIVE IN THE MEAN TIME. F THIS PLACE THATS BS. BOYFRIEND AND I DROVE 40 MIN HERE JUST TO LEAVE EMPTY HANDED BECAUSE I DIDN'T HAVE MY ID. This was Knoxville TN location.

Jaime helped us once again with our champagne selection and we were very impressed with her knowledge and great service . We recommend her to everyone!

Awful awful service. The past two visits in store, lead to one issue where I could not make a purchase, on my birthday, because one member of our party had an ID that was 2 days expired. Even though I'm nearly 40. The next time I walked in to have an associate scream at me before I fully walked in the door that I better not be under age. As I said I'm nearly 40, my hair is half grey, and I'm fat with a full beard. I hope there isn't an unfortunate teen out there that looks like 40 year old me. The same associate then accused me of having a fake ID because there is no way I was almost 40, refer to the above description again. This was two separate locations and back to back visits. I won't ever do business with them again. It is clear they are getting corporate pressure that employees are taking to an extreme.

Whatever you do, don’t ask for a case of Tito’s. They will give you a hard upsell on their own brand and scold you for refusing. Never again.

I ordered a case of wine online on 5/11/2025. I have done so many times, but this tin Total Wines and More debited my bank account twice. When I called to determine the root cause of this issue, they indicated that they only debited once; once to confirm funds, and once to confirm sale. They failed to understand that on a debit card, that would reflect as TWO transactions. They have refused to address this, as they have zero understanding of bank debit card transactions. As a Grand Reserve Member, I find this treatment reprehensible and beyond any understanding. If I could rate as a ZERO, I would!

Was at the dmv and needed water and a red bull. Closet store near me. They wouldn’t let me buy it because I wasn’t 21. A red bull and water??!?! The guy at the resister was rude and a lame.