Total Wine & MoreReviews of totalwine.com

Can't Use Total Wine Gift Cards on Total Wine Website. Was very disappointed to learn the Total Wine gift cards I gave out as Christmas presents are not able to be used on the Total Wine website. What is the reason behind this? The cards are useless to those who don't have a physical store in their area. Thanks for nothing... Don't make the same mistake.

Usually my company has a Holiday party to celebrate the end of the year. Since we were not able to get together in person, it was decided to have wine delivered to 30 individuals in different states. Had I known that Total Wine's website was not delivery friendly when placing the order for someone other than myself, I would not have used them. The first red flag was when I placed an order and the delivery name was mine with the receiver's address. I cancelled 3 orders due to this and reordered. The next red flag was in Colorado there is not an option to add a message / greeting to the delivery. In Arizona and California there is the ability to do this because delivery is done by a third party. I later learned that this third party is either GrubHub or Door Dash. Next red flag was one of the wines I ordered was out of stock, so instead of cancelling the entire order, a $4.00 corkscrew was delivered along with tax, tip and delivery fee to a tune of $16.95. Had I known when I cancelled the orders how incredibly hard it would be to reconcile the order, I would not have done it. When an order is cancelled, Total Wine cancels each of the following separately. Alcohol order along with tax; then the tip; and then the delivery fee. So you have three different charges. All I can say to Total Wine is, in the times of COVID, please put some money into your website to make delivery service easier for the customer!

I ordered $400 of wine for my father for Christmas. It was supposed to be delivered the day before Christmas eve. I received a text saying when it was out for delivery. Later on in the day I called my dad and asked if he got it and he said no. Dad had been sitting at home all day waiting for it and his front door was left open for the driver for when he showed up (my dad lives in FL). I called totalwine and they said the driver must not have been able to find the address or the apartment number because I did not spell out 'apartment' or 'apt' and instead put the apartment number after a '#' sign. The driver returned my wine to the store and totalwine refunded my money. Customer service said there was nothing they could do to fix the situation and it is because I did not use the second address line to put his apartment number. The driver did not bother to use the phone number provided for my dad to clarify the situation if he was in fact confused. Pathetic excuse from totalwine and they clearly just did not even care to help. Next time I will find a more reputable company to deal with.

We have been buying spirits and wine for 3 years at the Goodyear total wine store. We almost always have a problem getting a case of Cruzan Dark Rum ( 1.75). Why can’t they keep it in stock? It’s all computerized right. My have to go to BevMo.

The coupons they send never apply to what I buy. I don't want them. So this last visit, the mgr said it would apply, But no. Then the price on the bin was the wrong one, of course a higher price at the register :(

I was an out of town shopper in Towson, MD store. I bought a $160 bottle of whiskey, and 4 beers. I was charged twice for one of the beers ($5.49). When I called they said I have to travel back to Baltimore to get refund. I have receipt, but that didn't matter. People were nice but policy is terrible. I WON'T GO BACK. The Walmart of booze.....

A couple weeks ago I ordered wine from the wrong store at Total Wine. I reordered the wine from the correct store and called customer service to refund my incorrect order. It took me three calls within three weeks to get the refund and a promise of a $10.00 credit on future purchase. I have yet to receive the $10.00 credit and made another call for that. No one cares. Customer service stinks

My first time going to Total Wine was in 2012 in Washington. Now that I am in Minnesota I have access to the store again. I shop at the Roseville location. The prices are not cheap and I always see price hikes. I hate it when the checkout price is different than the tag on the shelf. This store is infamous for this. I commented to an employee that they need to dust the bottles. There is nothing worse than going to a store that sells anything and the products are dusty/dirty. Lastly they are constantly moving products around. I went this week and I couldn’t find what I use to get in a beer so I just walked out. It’s a so so store. I’d rather pay more at some smaller private owned store and get better customer service.