Total Wine & MoreReviews of totalwine.com

Good prices and had a problem with a purchase and it was resolved quickly and to my satisfaction. Bob at the Natick store rectified the situation, thanks!!

Fantastic place to shop and buy anything from Beer, wine to the finest liquors. They used to have a taste testing room and knowledge on wine classes just for being a member who comes in frequently. Points add up fast and you get money off your orders. I really wish they would open up the classes and back room again. Covid is over Foke's unless your woke. I'm alive and well, so are you if your reading this! 2022 is time to celebrate.

This company does not have a clue how to incentivize their own consumers in to buying more. For years I buy nothing but Beer at Total Wine. Lots and lots of Beer. The computerized cash registers accurately ring in my purchases every time. Yet, I only receive discount coupons for Wine. Always Wine. These offers do nothing to encourage me to come back to their store. One single discount coupon on a 6-pack of Beer is all it would take to bring me back. Do you think someone intelligent at Total Wine corporate would create a computer algorithm to match coupons with their customers?

Got my elderly mother out the other day, and took her to Total Wine & More to get a few things for the holidays, as we had heard how big the place was, and what an awful experience it was. Firstly, as soon as we walked in, a "greeter" chastised us for our "improper" mask placement ( it was fine ). We were going to leave right then, but as we had driven 23 miles, we decided to stick it out. Yes, the store is vast, but the signage was terrible, and as we wandered around looking for certain items, we decided to ask a worker for guidance. He said he was "busy" & told us to search for someone else, before walking away. The second person we found was clearly inexperienced, and the third person begrudgingly listened to our queries, but really couldn't appear to care less. We left before getting anything, and on the way out, stopped a manager to tell him what happened, and he replied, "You can write a letter to the company." Trust me, the dollar or two you might save is NOT worth being treated like that.

Pearland location is vary bad service all rudely talking to customer and employee stealing rewards points if we don’t have phone number never go back to store I suggest to everyone DO NOT GO This Pearland location 👎👎👎👎

Alpharetta - The local delivery driver claimed the recipient was not present but in reality, the driver never showed up to make the delivery. I phoned the business and both receptionists say no one ever showed up to make a delivery at the time stated. In addition, Georgia is a state where anyone over 21 can sign to receive the wine. More likely, the driver saw he was going to have to park and walk to the business and then go to the 3rd floor. That would put a time crunch on his delivery schedule. Note that Total Wines deliveries has a terrible rating.

I bought a bottle of wine for $199 and when opening it the cork broke. It was undrinkable. It was definitely incorrectly stored at the store. When I went to the store the manager said: "there is nothing I can do". Unbelievable for me. Such poor customer service and very disappointing. They didn't even offer me a small store credit. Just a very rude, short answer. This was the last time I bought wine there. Definitely. You lost a valued customer over bad customer service.

Constructive criticism from a Grand reserve member. Fact: Your reward discount coupon rewards disaster is by far the most confusing, head scratching, and absurd marketing program I have ever experienced. Advice: Keep it simple.