Total Wine & MoreReviews of totalwine.com

now u don't like the truth and don't want your customers to know by blocking my truthful experience? well you just motivated the wrong guy. Im going out of my way to write you a bad AND TRUTHFUL review on every site that will let me. BTW I was ready to be a regular/lifetime customer. But since no one could see the wisdom of refunding my $10.99 without further inconveniencing me, I will I will never buy from you again Nor will I have anything positive to say about you organization. Bad Management decision. Just plain stupid.

My first time ordering on the website but what a mess... I placed an order on Saturday, the order said it would be delivered in the next 2 hours in downtown LA. I got an email a couple of hours later saying that the order had been returned. I immediately called support, and they said the delivery drivers couldn't deliver the order. Packages can always be delivered 24/7, and I was at home the entire time to receive it as well. Besides, nobody called me sent me an email. The lady then said that they would deliver it on Sunday, and she specifically added in the notes that the delivery driver should leave the items with the door guy. On Sunday, I got 2 emails, the first one saying that the order had been returned again, and the second one saying that the order was delivered. I called them again, to see what was going on and they told me that everything had been delivered. I go and check today, and that order was never delivered, it wasn't logged either... I've now been on hold for the past 45 min with their support, trying to get connected to someone. How is it possible to have to waste so much time on having to follow for a single order and still don't have delivered?? At this cost, I would have simply gone to the store and not pay the delivery fee...

I normally order on line and have delivered, was in area ,virtually every time i go to the millenia store i walk out unhappy. checkout service always poor. purchased 2 tullamore dew 1.75 and 3 ellington reserve 1.75-their was a 4.00 CUPON ON TULL, ONLY GOT I CREDIT . also you had a 10 % special if you purchase 2 or more bottles asked her how do i get -just brushed me off- this is typical for tme mellenia store

I have been a customer of Total Wine in Sterling Heights Mi. since they opened in 2020 and have had a very frustrating problem for a couple weeks. My mobile app wouldn’t open so the cashier ran my purchase using my phone number. Everything looked good until I had to change my password on my app and lost all my rewards information including my 812 points. I went to the store for help and instead of helping me they gave me an 800 number to call. After three days of listening to a recording of how busy they were I returned to the store for help and manager John told me to email Total Wine instead of helping me. I’m still trying to recover my rewards points, but no one wants to help me. They really don’t care about customer satisfaction.

The store I was shopping at actually was excellent with their customer service and overall experience. The customer service via telephone on a national level was horrible I've called 4 times now and I've never gotten through. I've left my name and number for a call back and never once got a call back

My new Go-To with the new pickup option. Order everything online and having them bring it out to your car is a game changer!

My experience here was horrible! I was approached by a woman who was clearly upset about greater issues. My sisters and I was going in to purchase one item, when we were profiled and asked to leave. We didn't cause a scene. Still unsure why she asked us to leave. We were all of age and didnt cause any harm to anyone. I can only think race because we literally did nothing. I will never be back.

I am writing about CUSTOMER SERVICE at the Wilmington, Delaware (McKenna's Church Road) store. On Saturday afternoon, July 2, I bought two bottles of bourbon but was charged $10.50 more for one of them than I thought the sticker price on the bin had indicated. The fellow in front of me had a similar problem with a different item. When I went to CUSTOMER SERVICE, the woman (I believe her name is Suzanne) behind the counter acted as if she was doing me a favor to check the price. Turns out, the sticker for the smaller bottle of the same brand of bourbon had been slid over to the larger bottle. Still, there were no apologies. I will not be setting foot in your store again, even though the prices seem reasonable and the store carries a particular bourbon brand no one else carries.