Total Wine & MoreReviews of totalwine.com

Order was late. Tip was added automatically. No way would I have rewarded such poor service.

not only was I treated poorly by the person who brought my order to the car, no receipt, was really put out and not whatsoever helpful when I asked to see the order before I signed for it but the clincher is there is NO WAY to complain to the store manage or regional manager. If I 'could' walk in I would have Sad the big boxes and State of WA broke the small dealers

We had a pick order. University Dr. location in Broward. 3 people very unpolite and no friendly at all. Amazing products, but a very bad experiences with 3 employees. 8.30 pm.

The Manger Drive for Uber Eats went in to pick-up a order Thursday February 23,2023 around 7 she the Manger was rude training a new employee on how to do orders Gave me the bottles in two bags When I Delivered to the person 20min away he said their should be three bags of Alcohol there was one big bottle and 2 small I believed him and drove back to the store thinking he's right When you pick up they don't show you what's the order just the amount you would receive. So I went into the store to return the Manger said she got a call from the person claiming he didn't receive all his order, she said he was going to order again. She made it seem I didn't give him all the bags and said look I put the bags in one bag not the way you brought it back. That's the way she gave it to me and the way I gave to the person who ordered it Said oh well I said it took me 1hr total well nothing I can do. It made me feel like I did something wrong I rely on tips and the gas is sometimes not Worth it. I think the guy was a little drunk and thought he ordered three big bottles instead on one and two small bottles. It doesn't matter but the way that Manger treated me she should never be a Manger

I have given Total Wine 5 stars only because their employees are so helpful and knowledgeable in the Natick,MA store. On the other hand, I am greatly disappointed with what I discovered today during my visit. This company DOES NOT RECYCLE! What??? Are there businesses out there that are so selfish that they do not do a simple thing like recycling to improve the future of our environment? Do their profits not allow them to do this? We should all be doing far more than that! Do we not care about the world we leave our children? Please Total Wine, think about your carbon footprint. It is our duty.

Clearwater FL Total Wine. Been there 3-4 times. Every time the wait staff is very surely and bitter Nasty to be exact. I only live two blocks away or I would not go there. I have tried for 3 days to buy on line but that does not work either. First they never got my order they said. Today the website would not accept my credit card. I checked and double checked and all the card info was correct and current. Had to go in the store again today. The wait guy was very bitter and unfriendly, proceeded to tell me I was buying the wrong kind of wine. Once, earlier, a lady Mgr. type told me they did not carry that kind of cheap wine!!! (But they did and they still do. In fact they only had two bottles left as it was out of stock. Someone is buying that stuff.) We mix this wine in lemonade so I know what I want and what my wife and I like. So do our guests. If I want to buy wine to drink on its own I do buy a better brand of wine. But that's my business!

No complaints on customer service, but every time I use my wife's card, it gets charged twice. Over the last few years, this has added up to well over $1000. I get the same, one bottle everytime, and everytime, it's on her bank statement twice.

The Woodlands, TX I received only 2 of the 6 items ordered but was charged for all 6. After reading these reviews, I doubt I'll ever get my money back. Total Wine and More is a Total joke.