Total Wine & MoreReviews of totalwine.com

Be careful if you shop at total wine through Instacart. I used all the money I had left in my account after buying Christmas for my family to get a very expensive bottle of scotch for my dad. The total was $83. They never even gave me an option to change it to something else. I waited and waited and when it was time for it to arrive I got a message letting me know my order had been cancelled because they were out and that it would take 7-10 days for the money to leave pending and go back into my account. So I had no gift for my dad for Christmas. On top of that I tried to use the customer service chat and they transferred me to the financial department and I was left hanging for 30 minutes and then hung up on. I’m so completely disappointed and I will never shop at total wine again.

Their website doesn't have contact info. When I try to register it says: Your account cannot be created at this time. Please contact customer support for assistance. Brutal user experience.

Their website sucks donky d*ick. Error, Fail. Customer service has no options. You're not going to be able to place an order without going to the store. No path to print out an order. Sorry. Start again.

They totally blow after 2 years Once a go-to spot for wine ordering and selection - now a sad dollar store trip. Seriously. Every other effing order I'd tried placing in the web browser or online results in the same BS. 'promo not accepted' / 'promo invalid' / 'sorry system unavailable, try again later' garbage. You call their direct store and get runaround that they cannot take payments or orders over the phone due to security. Well then... fixing your (&(%*&^ app/website. Simple as that. And Their coupon 'offers' require you to purchase $30 - $100 *not including tax* "before" qualifying that whopping $5 or $10 "discount". Lad of garbage.

My sister’s friend went to Total Wine in Metairie, La for three bottle of wines. He is from Greece and is lost when it comes to wine. He asked for my advice. I wrote this: Louis Jadot Macon Villages “ “” “ Beaujolais “ “” “ Chardonnay We all know what the quotation marks mean. He showed a salesman the list and he got Louis Jadot Macon Villages but the salesman stuck him with a Pardon & Fils Beaujolais-Villages & a Bishop Pine Chardonnay. The Beaujolais-Villages was horrible. Had a horrible bitter aftertaste. Not even going to try the Bishop Pine. Crappy company. Salesman stuck it to him because he was a foreigner.

Had received 2 $50 gift cards for birthday. Tried to place an order on-line at total wine and more and they will only accept one gift card in one transaction, so now I have to drive 20 miles one-way to buy items I want.... S T U P I D

Total wine in Fort Myers is fine but they do not have better deals so you can go to WinnDixie, ABC or Walmart and get the same price without the traffic headache of Daniel's and 41 in Fort Myers.

We had a Wine Class on Saturday 11/04/2023 at 1:00 pm. The class it's self was tremendous. Dave presented the wines in a manner that resulted in discussion and questions. His knowledge of wines is exceptional and manner of presentation made the afternoon a real pleasure. The only thing that kept me from giving a 5-star was the attitude of the person we spoke to when we first got to the store. My wife was on the phone giving directions to the store to one of the attendees while I went to check in. After I told the lady at the counter what I was there for she asked for my certificate and since my wife made all the arrangements I didn't know what I was looking for and did not find a certificate. I asked the lady if we had to have the certificate to have the class and when she said yes my first inclination was to cancel the class. After some discussion it was decided that I didn't need the certificate and we finally got to the class. The ladies attitude during the whole discussion was not acceptable to me as a customer and certainly wouldn't have been acceptable to me as an employer. Again, Dave, who witnessed the incident ap0logized which was appreciated.