Total Wine & MoreReviews of totalwine.com

Along the back wall, the Towson store has all the bitters I've ever wanted plus many more. The passion fruit syrup was right next to the bitters, along with all the other many exotic ingredients listed in every Tiki Bar Cocktail recipe book! Just one trip to one store, and you will be thoroughly prepared for your next Tiki party!

Visited the store in Port St Lucie Florida, nice selection, beautiful store, extremely rude management. He made me feel like I was bothering him, no eye contact while I was speaking to him, very abrasive person. The reason I had to deal with him was because the rest of the staff was basically unfriendly and not interested in helping me find what I was looking for.

Just received my order placed through a gift card. Online ordering easy, received quickly and packaged well. Super happy with order!

The delivery process is absolutely terrible. Im really unhappy with their customer service as well. Bascically they dont bother to show up amy times and still want to collect their tip. It is a scam frankly. I think the Texas Attorneny General should investigate this delivery service - something is off.

I had a gift card from my credit card company because of the points I had. The cashier who I believe was a manager didn't even try to figure it out. He just said that don't take those only gift cards from the store. I feel that was just pure laziness. I sure hate it Total wine was my favorite liquor store.

Beware of the rude manager for tasting alcohol. For 20 years I was a customer of this store because it has some alcohol that is not available in Costco or in Fred Meyer. And as my IT company in Tukwila is next to this store I used to visit this store on Fridays one or two times per month after work to test alcohol in this store and buy wine, vodka or brandy. Tasting by teaspoon-sized amounts from about 5-7 bottles of alcohol is free for evenings or weekends. Last Friday I asked a manager, Jason Castoriano, to serve me just the sample of one bottle but my asking was declined in an arrogant manner by that manager that he gives samples only to those customers by his words: "who intends to buy' that beverage. And as he reminds me from last visits that I did not buy any tasted alcohol he is not serving me the sample to taste. I try to explain that I did not ask him to give me the sample of previously tested beverages but that Total Wine employee insisted that he is not serving me a sample. When I told him that I'll complain about his attitude, the manager told me that he does not care. I was humiliated before the customers and despised just for that teaspoon-sized sample because of the cheap manager of this store. No more spending my money there in the future.

I’m going to try toning down the adjectives that are appropriate to describe these people on Trustpilot’s website because I know there have to be rules. From start finish, the process of ordering from Total Wine’s website was a complete flipping nightmare! Your staff in stores, with the exception of two people were equally awful! Your customer service is just the icing on the cake! What a set of stupid people! My gift to my sister for her birthday today is completely RUINED as a result of your sheer stupidity! What started as a process to try to discuss the packaging with the first person I spoke with in the Coral Springs store who was nice & professional, turned into me going down a rabbit hole because he was not available and this person I was speaking with “could not find my order” after giving her every last detail possible multiple times! Only for her to call me back telling me my order was routed to the Plantation store. I’ve never ordered anything from these people before. How the hell on earth would I have known that when your system did not indicate so?? & regardless of what store I called, wouldn’t it make common sense for THEM to be able to pull up the order & state what specific store I needed to call? Thanks for ruining my gift to my sister you set of lunatics! I requested that the store cancel my order. I called their customer service/headquarters 3 times only to have the first two lunatics hang up on me. The first insisted that I gave her all the information about all the issues I was having before I could speak with a supervisor, then became very rude & told me she had other people calling. I called back to blast them & the second one hung up. The third one only took my information & placed me on hold for a supervisor but came back on to tell me no one was available & someone would call me back before she disconnected the call without giving me a chance to say anything. This is in addition to calling multiple stores & speaking with multiple people throughout this ordeal. This was about an hour of my time wasted (in addition to the hours I spent trying to order on their stupid finicky website which hardly gave any indication of what their multiple issues were). I would die before I ever spend my money with you again, or recommend you to even my worst enemy!

Their pricing has gotten ridiculous! Competitive on certain brands and absolutely absurd on others. Sometimes twice as much on certain bottles. How can there be a difference of $200 - $300 even as much as$500? Recently purchased a bottle of Redbreast 27 for $550 at another store Total Wine was charging $720. Three weeks later they're now charging $1000. That's just gouging. If they're so big, why aren't they getting better pricing from their suppliers? Pretty sure they are but are now seeing the prices bottles are getting on the secondary market so they figure ok we'll charge that too and force customers to buy our house brands which have gone up almost 100%in the past couple years. I will no longer use them for anything.