Total Wine & MoreReviews of totalwine.com

I ordered from Doordash Total wine. I received the wrong order. The Doordasher said Total wine gave him that which was Bourbon. I called Total Wine they were not helpful at all. I ordered it on 4/19/2025. They pretended to helpful and told me someone will bring it to me. Today it is 4/21/2025 and still no wine. I will never order from them again.They ruined my Easter dinner.

Mitch at store 1803 in Chesterfield, Missouri was phenomenal!! He assisted me with my total wine pick up and more wine that I bought today. He even helped me load it in my car. When I tried to tip him he said we can’t take tips. I even tried to put it in his pocket stating; I’ll be insulted if he didn’t take it. He still wouldn’t do it! He’s a employee that should go all the way up! His honesty in today’s world astonishes me! Please see that he gets this review so that he can see how much he’s appreciated. Thank you! Gregg and Teri Kamp

3965 Plaza Blvd. located in Gainesville, FL, their employees are rude, obnoxious, and bias as hell. "Beware"

Out of dozen bottles of wine two were bad so far. I in Arizona when are retailer going to learn, you don not transport wine or store it in uncontrolled temperatures!!!

How can you improve? Read the review, don't explain it away and address it properly with your employees and managers. My last two visits to total wine included poor customer service, namely abrupt and cold employees. Twice employees could not find something that was in stock and twice did not call me when the items I ordered arrived. This store, the one at the Town's Center in Jacksonville 4413 Town Center Parkway needs new management and an ntervention.

Wouldn’t sell to us, had our IDs 25 years old but they said they thought we were with someone who came in the store under 21. First time ever in this store, wouldn’t pull up cameras, never came inside with someone under 21.

I have “grand reserve” status in their loyalty program since I am a repetitive buyer. Recently I had to return several bottles of two wine varieties that I bought on sale. One wine had a coupon for $3.00 per bottle and the other was priced with a hefty discount. Exactly the reason why I bought several cases. On both occasions, the wines had bottles that were off, lost taste and some were just undrinkable. What an embarrassment for my parties! Most of the bottles were returned and refunded - that said, it is clear to me that Total Wine is either not getting the top of the production line and/or is stocking their wines incorrectly. Lesson learned: if wines are offered with deep discounts at Total Wine, they are being offloaded and you can expect an inferior or no-quality product. Note: I purchased exact same wines - without these attractive discounts - from other sellers and all bottles were in excellent condition and perfectly enjoyable. Understandably, Total Wine is no longer my vino supplier.

I purchased a keg from Total Wine in Leesburg, VA, on February 8 for one of my customers (I own a bartending business). The keg was too big, so I returned it an hour later to exchange it for another. I noticed on my receipt the next day that I wasn’t refunded for the keg. I called and asked about it, and the gentleman I spoke with said it’s their policy not to issue refunds for kegs, and he recommended I call another day to speak with a manager. I called back on the 10th, spoke to a manager named MJ and asked if she’d be able to send me an email stating their return policy so that I can show my customer in order to be transparent with him. She searched for it for several minutes while I was on the phone with her but said the return policy for kegs wasn’t actually written down, and there was nothing she could do for me. I don’t know what the legality of this is, but I had assumed that an official return policy had to be written down somewhere in order to be enforceable. The manager MJ, told me that this policy had nothing to with VA ABC laws either, so how do I know this is even an official policy? Also, the cashier who checked me out could’ve given me a heads up that I wouldn’t be refunded for a full, untapped keg. I would’ve kept the keg if I had known. I feel as though $150 has been stolen from me.