Total Watch RepairReviews of totalwatchrepair.com

I was enormously pleased with Total Watch Repair start to finish. I have a Longines women's watch which my husband bought for me on a whim on our first trip to Paris (it was WAY out of our price range!) It's my pride and joy. It stopped running and needed serious cleaning. I could not find a Longines certified jeweler in Tucson where i live. Total Watch Repair is certified so I got in touch with them and sent in my Watch. Their communication was top notch. They let me know as soon as they received it and regularly kept me up to date on its progress. I received a very reasonable bill for their services and my Watch came back as if it were brand new. You can trust them implicitly and their prices are fair.

I own a few watches, and brought them all to Total Watch Repair, to get serviced, cleaned and polished. The service was amazing. they cleaned and polished 3 of my watches and made them look brand new. and the turn around time was faster then expected.

I took in a watch that I had previously gone to another place, but they couldn’t figure out how to fix it. This place not only fixed it, but did it cheaper than the previous I am a customer for life do not hesitate you can bring your business here with no problems.

About 7 month ago, I sent my watch to be repaired, after several back and forth, they were unable to fix the problem(s), moisture penetration. One of the main issue was that total watch repairs does not guarantee their work when it comes to water testing/resealing. Ultimately they refunded my money. Unfortunately my watch is more broken then originally. DO YOUR HOMEWORK FIRST.

I sent my 40 year old Seiko watch for complete service and some upgrades etc. They provided excellent service, stayed within the repair estimate and returned with expedited shipping. very satisfied with the services. Chuck P.

I had my grandfather's watch, a 1947 Bulova Princeton that had been thrown in a box for 50 years! I wanted to see if it could be restored and repaired. TWR did a beautiful job. Looks like new and runs like a top. Wasn't inexpensive, but once again it hadn't been wound in at least 50 years and is over 75 years old. I am really enjoying it!

Total Watch Repair is incompetent and dishonest. We sent my husband's watch to them after it stopped working. It is an automatic watch, which winds from hand motion. When I finally got the estimate for repair, TWR was quoting more than the cost of replacement for the watch. They said that several major parts were "broken, including the mainspring." The watch was never misused, and I asked for it to be returned. I took the watch to a local watch repair, and the gentleman there said he now tells his customers to avoid automatic watches. He merely wound the watch, and it has been working perfectly since then. Could this happen with a broken mainspring? I THINK NOT. They obviously never opened the watch and tried to scam us out of almost $1000.

First this review is for an online order. Ordering was very simple and fast. However trying to receive any update information from this organization regarding my order number 32143 is impossible. I sent them six different emails, all without any response. Shipping was to be 3 to 5 days and it is now 7 days, without any more information. I do not recommend this organization to any one for an online order. NOT RECOMMENDED.