Don-Michael S.
I am very disappointed with my…
I am very disappointed with my experience with this company. First of all, the cost of the repair was much higher than necessary. I had a strap replaced and the company did not even match the strap, as I requested. I sent in a blue, ribbed, nautical looking strap yet a black, generic, rubber, sub-quality band was returned with my Kenneth Cole watch. Then, I wore the watch twice and the second occasion, the pin snapped, which indicates to me that the professional who did this repair did not even replace the pins to fit securely into the hollows of the new strap. I am going to have to take it to my local jeweler to have them replace the strap with the original because this simply was not what I asked for nor expected for the price.