Total Watch RepairReviews of totalwatchrepair.com

ZERO STARS: Don't believe any of the procedures or overhaul service steps they have listed on their websites. They do not follow any of these procedures. There is no initial inspection or assessment by an expert watchmaker when your watch arrives. They'll just quote you a flat fee without even laying eyes on your watch and I know this for a fact. They also don't provide 100% genuine factory replacement parts like it says on their website. They will quote you for an authentic replacement part and then six weeks later they will install an aftermarket non-authentic part and still charge you full price for authentic. This happened to me I purchased a replacement Hamilton crown for $95. They ended up installing an aftermarket crown because they couldn't locate a Hamilton. And still charge me $95. They shipped our extremely important 57 year old family heirloom in a small watch box they put inside a larger 12x9x3 inch FedEx box with zero bubble wrap. The watch got lost in transit for five days and during that time my late step father's vintage watch bounced around inside the bigger box like a pinball. And when I finally received my watch, of course it was not working properly after the unbelievably incompetent way they packaged it. And after all the terrible experiences, the back and forth, and the excuses, they never once apologized or offered any kind of compensation, and they never once took responsibility for any of it. I'm guessing whatever TWR rep that responses to this negative review is going to do the same thing, not take any responsibility for one of the worst customer service experiences of my life. I've already found a way better watch repair place I've taken two other watches too. And they were so great! I left them a five star fantastic review. Don't trust your important time pieces with this company Total Watch Repair. There's so many more details, emails, and information I'd like to attach to this review but it would be another 4-5 pages long. Anyways, I kept all my receipts. I hope this helps.

I am very disappointed in my experience. The service price was different than I was originally quoted. The service was slow. My watch was shipped to me by FedEx and was lost for several weeks. Total just blamed the delay on them. I paid for service that included return shipping. There should have been a better customer service reaction to my situation.

I am writing to formally express my dissatisfaction with the watch strap I recently received. The product quality is significantly below expectations and does not align with the descriptions provided junk. As I have not yet received a response to my previous inquiry regarding a return, I request to proceed with a return and a full refund for this item immediately. I look forward to your prompt response and a resolution to this matter. It's been over a week, and no response. Buyer beware, they sell junk dont order anything from these scammers. We wanted to let you know that your order (#40048) was delivered via USPS, according to the tracking information below: Apr 22, 2026, 4:55 PM Best regards, Divad D.

Do not be deceived by them. I bought two watch bands and had to return them. They gave me the address to return it at spent $17 on shipping. UPS said that the address that was provided was not available and they could not find the package because the package was lost. The company said that they would not refund me for the two watch bands even though they gave me that address. This company is very deceiving and dishonest. Do not purchase.

I initially contacted TWR because I was in the state on business. I sent them the watch they diagnosed the problem and repaired the watch. According to them the repair had a 1yr warranty. Roughly two months after receiving my watch back it stopped working. Contacted them they sent the warranty form and I returned the watch. To my surprise the warranty didn't cover basically the same repair and cost me an additional $150 and was told that this new warranty was all inclusive. Got the watch back and roughly 2 months later it stopped working again. Contacted them again received the warranty form and returned the watch again. I got a call and what do you know, the "all inclusive warranty " didn't cover what was wrong with it this time either. Guess how much the repair was this time? Another $150. This place is a sham that does subpar work. I think they purposely do bad work so they can continue to charge. If they tell you there's a warranty it's a lie because it's worthless. DO NOT send your time piece to these people or do so at your own at your own risk You've been warned!

I am in Australia and ordered on 27th March 2025. Still nothing! I have emailed 5 times. I received one email stating it would be sent on 10th April as per their instructions 7-10 days. I then received email with tracking on 10th April but there is no status and it’s saying preparing to dispatch. It is now 15th April and still nothing movement. I have emailed again and have not got a reply. After paying $74 delivery fee I expected it to be sent. Not happy at all.

I would give this company 'zero' stars if possible. I didn't receive my order when it was supposedly delivered. I emailed the company about my issue and have never received a reply back. I highly recommend not getting involved with this company.

Ordered a bracelet on 6/5 which should ship 7-10 business days. 11 business days later and they say it hasn't even been delivered to their store yet. Says it will ship out this week but didn't sound confident. Stuff happens but they should be the one contacting me about the mess up, not the other way around.