Total Watch RepairReviews of totalwatchrepair.com

After returning my watch to you (because it didn't work after you repaired it), you gently informed me that I might not be using it properly - because it worked just fine for you. I spoke with three people, all of whom were as sweet and competent as they could be, you convinced me to take my watch back and try again. Someone even took the time to type out instructions on what to wind where, etc. Please imagine my tears (really!) when I wound the watch, wound the alarm, and than adjusted the leg until the alarm went off: the alarm was a music box rendition of "I Could Have Danced All Night," which I hadn't heard in 47 years. My Dad gave me that watch when I graduated from college, and it was my alarm clock until I broke it, and couldn't afford to have it fixed. It languished in the back of my jewelry box until I found you. Thank you for your good service, kind approach, and lovely memory.

I would recommend Total Watch Repair as they did a wonderful job on my Skagen Watch. I sent my watch to a manufacturer repair service and they sent it back saying it wasn't repairable. Total Watch cleaned, repaired face dial, put new crystal in and polished it for a GREAT price. I'm impressed and will certainly use them again!

From the gal at the front desk (Nicole) to the watch technicians and everybody I met, they were fantastic! I had several watches that all needed something - adjustment, repair and a custom watch band. TWR people were super nice, and spent a lot of time with me to make sure I understood best options. The work was flawless and it was a great value. Thanks TWR!!!

Quick delivery and perfect fit. Only lasted a few months though. Too bad that there is only a 30 day return policy and no warranty. I have an office job and only wear my watch occasionally so I have to assume that the quality is poor. I'll buy a new watchband from somewhere else.

They at first told me the band would have to be ordered directly from the mfg.. After I followed their advice, they contacted me again saying they could help me. Too late, but they gave it the old college try ! I'd contact them again ,just because they went out of their way a second time to help me. I wish more businesses were that helpful .

Fantastic customer support. I'm In Brisbane, Australia - and the distance or quantity involved in my order did not matter - I was able to return the items and receive shipping confirmation very soon after the order was submitted. Best returns & coordination I've had online. Thanks guys

I came across Total Watch Repair online when i Was searching for a replacement watch band for my Swiss Army watch. I ended up calling the number on the website so I could ask a question. The rep that assisted me when very helpful and seemed sincere which was a pleasant experience. He helped me find the exact band I was looking for. I saw they also do repair services on watches as well. I sent in my watch for a cleaning and a crystal replacement a long with a new watch band. They completed the service fairly quickly. They returned my watch back to me with the new band attached and my watch looked and worked amazingly. I was very pleased with the over all work and service I received and would definitely recommend Total Watch Repair to others. Thanks again for everything! Regards, Dean

Initially, I was a little skeptical to use the live chat on this website. However, I instantly felt comfortable and felt like the representative truly wanted to help me find the perfect band. Not only did he give me MULTIPLE options based on the preferences I had, but he gave me his personal opinions which helped immensely!! He spent 28 minutes trying to find the perfect band for me!!!! I couldn't be more grateful and would recommend this site to anybody who values customer service!