TOSOT DirectReviews of tosotdirect.com

The materials arrived in a timely manner and appear to be functioning as described.

2 years ago I purchased 4 mini split units from TOSOT for our home. Installation went smoothly. They have saved us ~30% on our power bill. My wife and I find these units are far more powerful and better than the Daiken units many places want to sell you (we have friends with Daiken units). I recently had an issue with one of the indoor units making a small squeaking noise. I contacted TOSOT for warranty and after a few emails with videos of the problem they promptly shipped out a brand new indoor unit to replace the squeaking one. Yes, I will be doing the work to change out the unit. I suppose if you are not handy or don’t have HVAC experience it could be annoying to call someone out to change the unit. I just very much appreciated them honoring the warranty and having good customer service as this seems to be an issue for many other companies nowadays.

The company I purchased from easy to work with good price and product works great. Super quiet installed in bedroom of RV and you can barely hear it run.

I installed a Twin Air Handler Tosot 18K Mini Split in my garage. It’s a 4 car garage, which I insulated very well. They now keep it very cool, even when it is 93 outside! Super quiet, controlled by my iPhone. Love them!!

I purchased a dual zone mini split from TOSOT and am thoroughly pleased with its performance. After installation was initially completed, one zone wouldn’t cool but the other would. I wrote to the TOSOT Direct team and they replied back the next business day with a solution. I forwarded their solution (which was a simple rearrangement made to the wiring) to my HVAC installer. Two days after the TOSOT Direct support team emailed me their solution, they contacted me again just to make sure everything was working. That is really great customer service. Thanks TOSOT and their support team!

I love the cooling and heating features of my unit and the low cost that it provides. The only problem I have is it clogs and water comes out the front of the unit. I keep the filters clean. So far it has clogged up 2 times since had it installed a year ago. I have got it serviced twice. I hope the last time will be the last. Other than that I love it.

Everything was fine. all the parts were included and everything works great. I had to run the refrigeration lines through a very small attic about 8 feet and down through a deck about another 15 ft. since the new refrigerant is "flammable" and it recommends a larger space in order to not create a hazard i just enclosed the lines in a flexible aluminum duct with a "drain" to the outside. this would be a 5 star review but, you can not substitute a 25 ft line set for the 16 ft that is included. now i have a complete 16 ft line set with electrical etc. seems like a waste. equipment works great i will like buy some additional units in the future.

Great customer service delivery was on time