Tyler M.
A company that can't get their act together
I placed an order on 11/19 and was told I'd receive shipping tracking number by 11/25. That day came and went and was assured I'd receive it by end of day 11/26. That didn't happen either. Pretty much had 1k of my money held up and they weren't shipping anything. I finally just had to ask for a refund as they baited us in to make these large value orders and they weren't even going to ship it. It's like we gave them a loan and they were holding onto our money. I would not buy from this company... T&B was happy to bait me and my friends into spending over 10k together with them, but never was able to actually get us what we ordered. Adding as of 12/17 friend ordered from them mid November and a label was made 11/29 and HAS YET to move. They're ridiculous. Messaged the phone line and Instagram and no one will do crap about it. DO NOT ORDER FROM THEM
Response from Tops and BottomsJan 25, 2023
We apologize for the inconvenience and hope that in the future, you'll experience better customer service. We continue to use customer experience and valuable feedback to improve our procedures. Thank you.


