Ethan
Scam release procedures
Scam release procedures for new releases with having to add $400+ worth of merchandise to ship out a shoe.
Response from Tops and BottomsJan 25, 2023
Hi Ethan, We are sorry to hear about your unfortunate experience with Top and Bottoms USA. We have 4 physical store locations in Chicago and its surrounding suburbs plus an online division. We are authorized to sell all products at our stores - both online and brick-and-mortar. We take customer satisfaction very seriously. We understand your frustration and apologize for the inconvenience caused. We do have a fair raffle system in place and as outlined on our website, any order over $50 qualifies for free shipping with no hidden or exorbitant shipping charges. We also have standard shipping policies in place to ensure the safety of our customers' purchases. We learn from valuable feedback such as yours to improve our procedures and in this case our Raffles. We encourage you to speak to our customer service team at any time and will do our best to ensure that your experience is as positive as possible in the future. Thank you for your feedback.