Tommy's Express Car WashReviews of tommys-express.com

This company is a hazard and the supervisor is trying to play me for a fool! Still waiting for Tommy Express manger to contact me for damages to my vehicle! I would not take my car to place again and canceled my membership!

We pulled up... there was one car at the window and one ahead. We waited patiently for about 5 mins. He was still talking to the car at the window....so I beeped the horn, Nothing. We sat there for approximately another 10 mins while we saw the app cars flying thru.We finally made it to the window and the manager said were denying you a carwash today. This was at the loves park illinois location.

I don't think there's anyway for this company could improve. They have the worst customer service when it comes to stuff they cause. I would definitely not go to Tommys!

Equipment broke off my metal valve stem. Unknowing that this occurred I left car wash and drove away. Vehicles steering began to act abnormal and tire was flat!!! Had to wait 2 hours for someone to come over. That person never showed up. After multiple calls they finally answered and said it was not their fault. I had to have vehicle towed, get a rental car and get the tire pressure sensor/stem and tire replaced . On top of this I missed a busy afternoon at work 1/2 days wages.

I went to the grand opening of Tommy's Express car Wash in Bradenton Florida. I handed my credit card and my cell phone to the attendant, spun the wheel a few times and won a little detail kit. It got worse from there! Tommy's Express car Wash destroyed the front end of my vehicle, ruined my electric mirror, and when I had the audacity to complain about it they refused to repair the damage that their machines did to my vehicle because they said my vehicle is over 15 years old. No one explained that to me as they greedily downloaded my credit card information and signed me up for the maximum wash service every month! After speaking with Tristan the manager it was a site wide decision that they were going to deny fixing my vehicle. It was damaged on camera. Their excuse was a sign that no one sees in some place called the stack! Don't take your car to Tommy's car Wash unless you want it destroyed! Okay sorry

My car was damaged by this place. When I called and emailed I've been blown off by corporate and the manager of the store in Port charlotte fl. Don't use them unless u want ur car damaged.

Shia’s amazing leave you smiling service keeps me coming back. Now that I have a membership, I have to use different lane and no interaction with Shia😒. I go on a bad day and feel better when I left due to her upbeat attitude! Now just going when car is extremely dirty! No more turning my frown upside down! That part sucks!

Tommy's will not claim any fault if there is damage to your car (just Google it!). Almost 3 months ago I had paint taken off my car during a car wash. I reached out to Tommy's as soon as I got home and noticed the damage (10 minutes later) with photo evidence. Finally weeks later the manager told me he saw my car go into the wash clearly with no damage but could not see it clearly as it went out. Not a huge problem... He had that part and I had photos, timestamped. He said it would be covered. New management came in the day before I was to get the estimate and I had to start from scratch. I was told their wash doesn't damage cars and there is no way it took off the paint. I asked for the video they had 3 separate times. I eventually was told they, conveniently, didn't still have that video. Their insurance adjuster pretty much told me today, yes, almost 3 months later, that since there weren't other cars that had paint taken off that same day, then it was not Tommy's fault it happened to mine. Beware if using this car wash!! If anything happens to your car Tommy's will deny any responsibility.