Tommy's Express Car WashReviews of tommys-express.com

Excellent, my car looks showroom NEW!

Oh my God Tommy‘s car wash in Westland sucks. Need new employees to get retrained!!!! I went through to get my car washed. There was an older couple in front of me who decided to keep tapping on their brakes in the car wash, which you should never do in this type of car wash. Hello common sense!!!! but instead they kept tapping on their brakes now it’s causing a big old pile up in the car wash everyone starts hitting their brakes next minute I know. because of this couple in the front of us. cars are starting to bump each other inside the car wash. then the workers come out and say oh this happens all the time. if you do it right and tell the customers please do not hit your brakes. You will cause a pile up inside and make accidents happen.. then I look over inside the window where they tartyhe car wash one lady has sunglasses on and the other lady looking at her nails aren’t you supposed to be watching the machines? I’m sorry, but we need new workers. Better trained at Tommy car washes!!!!!! worst experience ever to get yelled at by the workers and the lady in front of us that caused all the problems by tapping on her brakes. never going back workers are also very rude. Car wash sucks Don’t go there when they are busy. It’s like a goddamn assembly line.

When you go the vacuum, one or both hoses doesnt work. Never see anymore checking them or outside to tell them. Going back to Cheetah Clean

It was my first visit and so I was thrilled the way the Cashier served me, customer oriented, they had a promotion going on, the car was well cleaned, vacuum cleans powerful and so I was impressed. Great environment from my experience. Ms. Erin was the cashier that served. She was well educated when I asked her to explain how the promotion works, and what to expect next. The environment was clean. I went to the one in Alamo Ranch. Prayerfully and hopefully my first experience carries on because I do not like surprises. You all be blessed and do the right think you all will be well. God's blessings.

Used it and 2020 RAV4 was damaged after 1st checking to read signs with NO POSTING Signs saying they are not responsible for damages.Long story short the water jets were not calibrated correctly and and damage without $20 refund for wash was $364.87. Brian Daniels was notified in April & still not paid what I was awarded in small claims court! Over 21 days since last call & voicemail from him, when he lied and said check was in the mail. On 9/17/24 he said girl who writes check is out of the office and he would call me! I have a lien in Rankin County against his property.

No one was paying attention, the cashier and the manager were visiting and visibly distracted. Midwest city location. Used to go once a week but not anymore. Too many car washes to choose and appreciate your business.

Our son brought his one-month-old Toyota Corolla AWD Hybrid to the new Tommy’s Express in Duluth, MN around the 4th of July 2024. We noticed shortly thereafter that there were deep scratches in a swirl pattern on the right passenger side of the trunk of his new car. These scratches are so bad the trunk must be repainted professionally at a cost of $1200. The on-site manager at the Duluth, MN Tommy's Express has been polite in our interactions. However, the company's approach to customer service seems to be rooted in obfuscation and delay. This company can act quickly when it comes to charging customers a monthly fee. However, they need a labyrinth of management to approve or act on damage claims. If we were aware of the considerable number of damage complaints associated with this company, we would have advised our son to take his car elsewhere. The body shop personnel advised us to seek out touch-less car wash facilities in the future to avoid damage to the car's finish.

I just needed to get ice cream that was spilled on the outside back door of my vehicle so I saw this place first and dropped in, as my car was just washed the day prior. The way the GM up soled me was impressive since I’m in sales myself It was a deal I couldn’t pass on. I’m now a member and can wash anytime I’d like to!