TokeetReviews of tokeet.com

The rep, John was very patient with us and gave great ideas for our property.

I've tried about 5 different PMS for managing my short term let and by a mile, Tokeet (or Sympl in my case as I only have 1 property I manage) is clearly the winner. Their software is easily the most modern of all of them (for the developers out there, they even offer a API to link up your own software with Tokeet), they tick all the functional boxes e.g. message automation, direct website creation, booking management. The best thing of all though is their customer service delivery - I'm only a very small customer for them but they treat me as if I'm Mariott - always helpful and solved all my issues - I couldn't sing their praises more - my one and only piece of developmental feedback is that some of the onboarding documentation / steps are a bit out of date but it's very small issue and the team have always ben there to help me when I've run into an issue with onboarding APIs/channels. I definitely will not move to another PMS again.

Tokeet has the worst customer service. Our calendar hasn’t been syncing properly for over a month, and they just keep making excuses. I always reach out to their live chat but they never fix the issue. I’ve needed to speak with someone over the phone, but no one has called to resolve the issue.

The guy who was teaching me was very patient. I have a lot of ignorance about using the computer but he slowly taught me how to until I succeeded to carry out the computer task. Such patience cannot be found easily in all walks of life. I must give credit where it is due. Keep it up. The world is better because of folks like you.

Great application for short term rentals

I was in a panic mode because one of my platforms was showing obsolete rates in all my properties (one of which had a recent costly remodeled) and a guest pointed out to me the discrepancy in my rates. I initially texted Tokeet and got a horribly useless response form the automated AI auto response center. Frustrated, I requested a human . Fakhar responded and was beyond patient with me, fixing several errors that my setttings had due to my own mistakes when editing rates and spent all the time I needed until all the issues were resolved

Love Tokeet AI future. It is always available and more often than not the bot provides perfect answers I am looking for. In cases where bot does not have an answer or get confused I've had human specialist to jump right in the conversation and seamlessly take over. Also, I've had several calls with Tokeet team and found them to be professional, knowledgable and very helpful. I've been evaluating several CM solution and as far as support goes Tokeet is head and shoulders better than their competitors.

Always a quick response and very helpful.